- - Analyst (Jobs in Atlanta, GA)   Requirement id 91573 Job title Analyst Job location in Atlanta, GA Skills required Help Desk Analyst, -, -, Open Date 24-Apr-2019 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk Analyst, -, -, The Department of Labor has embarked on a multi-year initiative to modernize the existing environment to a more current and cost effective distributed environment. As a result, many processes and procedures must be designed from scratch or re-designed to align with ITIL. This position will be assigned to the Solution Center Manager. The primary duties will be to, provide support and technical assistance to computer users over the phone as a member of the Network Operations Center. Job duties include: Assist customers with resolvable matters or forward to second tier support for issues beyond their subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Provide level 1 phone support for 1500+ customers located throughout the state of Georgia. Troubleshoot end user problems and escalate problems to appropriate workgroup and track to final resolution. Monitor network devices providing business critical service and open/escalate/track problem tickets to appropriate workgroups. Minimum Qualifications: Bachelors degree in a related field from an accredited college or university AND One year related experience OR Associates/Vocational/Technical degree in a related field from an accredited college or university AND Three years of related experience OR Five years of related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis. Preferred Qualifications: Preferences will be given to applicants that in addition to meeting the minimum qualifications, possess one or more of the following skills: Experience providing technical support to users in PC hardware and software installation and maintenance. Experience with Microsoft Outlook, Microsoft Office and other productivity tools. At least 2 years experience in a Network Operations Center (NOC) environment or a Call Center environment Excellent Communication Skills (verbal and written) Excellent Customer Service Skills Remote troubleshooting skills Certification in a closely related field. Experience with a ticketing software   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91573 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Help Desk Analyst job openings in Atlanta, GA Jobs List FCBH Desktop Support Analyst (730356) Create date: 27-Feb-2024 Onsite start date :04/01/2024 End date :06/30/2024 submission deadline :03/01/2024 client info :FCG Description : Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with.... (This job is for - Equivalent Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Desktop Support Analyst (727501) Create date: 09-Jan-2024 Onsite start date :01/29/2024 End date :06/30/2024 submission deadline :01/08/2024 client info : FCG Description : Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues o.... (This job is for - Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Desktop Support Analyst (722855) Create date: 19-Oct-2023 Onsite start date :11/20/2023 End date :10/18/2024 submission deadline :10/24/2023 client info :FCG Description : Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues o.... (This job is for - Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA CJCC Help Desk Analyst 2 (690906) Create date: 23-Aug-2022 Start date :09/06/2022 End Date :02/28/2023 Submission deadline :08/25/2022 Client Info :CJCC Description : Must be local to Metro Atlanta. Hybrid role: onsite Tues & Thurs & remote Mon, Wed & Fri Job Summary: Under general supervision, assists customers with tier one issue.... (This job is for - VPN Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Help Desk Analyst 1 - 54328 Create date: 20-Dec-2018 Start Date :01/02/2019 End Date :01/02/2020 Submission Deadline :12/28/2018 Client Info : GA DPH Description : Job Duties and Responsibilities: Analyzes information to determine nature and extent of customer requirements and concer.... (This job is for - Training Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Help Desk Analyst job openings in other states Jobs List Help Desk Analyst - 8585760 Create date: 09-Oct-2024 * Bill Rate: USD 34.00 Per Hour * Max Rate: USD 39.00 Per Hour No of Submissions : 1 start date : 10/28/2024 End date : 06/30/2025 submission deadline : 10/16/2024 client info : OIT Note: * Position Location: Remote * Candidate Must Be Local.... (This job is for - Jobs in CO Denver Analyst - (in Denver, CO)) DOT - Help Desk Analyst 1/HDA1 (748148) Create date: 30-Sep-2024 No of Submissions : 2 start date :11/04/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DOT Note: * Help Desk Analyst (HDA1) * 100% On-site * OST AM: Gary Koppenhaver - gkoppenhaver@ostglobal.com .... (This job is for - ServiceNow Jobs in OH Columbus Analyst - (in Columbus, OH)) Help Desk Analyst I - Service Desk Create date: 12-Jun-2024 No of Submissions : 1 start date : 07/01/2024 End date :12/31/2025 submission deadline : 06/16/2024 client info : OYA Note: * Position Location: On Site * Candidate Must Be Local Description : The pri.... (This job is for - Troubleshoot Jobs in OR Salem Analyst - (in Salem, OR)) AGO - Help Desk Analyst 3 (731903) Create date: 19-Mar-2024 start date :04/01/2024 End date :06/30/2024 submission deadline : 03/22/2024 client info :AGO Description : Performs basic workstation troubleshooting and maintenance by collection of informationto respond and or resolve routine tier 1 & 2 problem.... (This job is for - Troubleshooting Jobs in OH Columbus Analyst - (in Columbus, OH)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA))    Help Desk Analyst job openings in GA Jobs List GA DDS - Level 1 IT Help Desk Analyst - (730829) Create date: 15-Mar-2024 Onsite start date :04/15/2024 End date :06/30/2024 submission deadline : 03/20/2024 client info :DDS - IT Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Call Center envir.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) (Analyst: Help Desk Analyst, -, -, in Atlanta, GA)

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