- - Specialist (Jobs in Boston, MA)   Requirement id 8237 Job title Specialist Job location in Boston, MA Skills required Helpdesk Technician, -, -, Open Date 01-Feb-2012 Close Date Job type Contract to Hire Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Helpdesk Technician, -, -, [**Note : Dead Line : 02/10/2012**] [Note : Start Date : ASAP] [**Comment : Contract length: Approximately 3 months, with the possibility of continued contract or permanent employment**] Description : EEC is currently seeking one Help Desk Specialist who will: • Provide support to end users of EEC Web applications, including but not limited to the Professional Qualifications Registry and the Quality Rating and Improvement System. • Answer Help Desk phone line to provide end user issue resolution and record calls. • Utilize Numara Track It! Help Desk module to manage and track Work Orders received from email and phone contact. • Utilize stored information and documentation to help resolve issues. • Prioritize and escalate problems within given guidelines. • Expedite issue resolution with exemplary problem solving, analytical, and communication skills. • Ability to analyze Help Desk emails and respond to end users promptly. • Simulate or recreate user problems to resolve reported issues. • Exercise professionalism and good judgment in interactions with business owners and clients. • Provide exemplary customer service and have the ability to interact with employees at all levels. • Interact with EOE IT Developers and Business Analysts and Networking staff to identify and correct core problems and assist in restoring services as needed. • Create professional instructional documents for User Guides, Tip Sheets and Training documentation. • Create Solutions documents for Help Desk Team • Participate in User Acceptance Testing of core EEC Web Applications along with other Quality Assurance Tasks. • Perform other duties as assigned by User Service Director or Help Desk Team Leader. This is a contract position within a small IT group supporting internal and external clients that includes a large Massachusetts Educator population. The Help Desk Specialist will have the opportunity to be involved in the IT development life cycle, testing, training and deployment, as well as performing data cleaning and data analysis. Requirements for this position include prior experience and knowledge of Microsoft Office, interactive Web applications, and PC desktop support. The candidate should have strong knowledge of Microsoft office products, especially Word, Excel and Access. Also required are good communication skills, the ability to work effectively in a fast paced environment and as part of a team. 1. Description of Project: The purpose of this project is to assist the Executive Office of Education with supporting its online applications. This person will be the primary support for the Professional Qualifications Registry, Quality Rating and Improvement System and related applications. Major components of this multi-phased effort include the following: 2. Skills Required: o Ability to answer Help Desk phone line to provide end user issue resolution and record calls. o Ability to analyze Help Desk emails and respond to end users promptly. o Ability to quickly gain understanding and proficiency with EEC applications and systems for client support. o Simulate or recreate user problems to resolve reported issues. o Excellent problem solver/researcher with the ability to keep multiple activities and requirements in focus o Ability to work in a fast paced, dynamic environment o Ability to work in a team environment working with technical and business leadership o Strong communication and documentation skills o Consistent attention to detail o Overall high degree of professionalism 3. Preferred Skills: o Utilize Help Desk tracking tool to manage and track Work Orders received from email and phone contact. o Interact with EOE IT Developers and Business Analysts and Networking st   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 8237 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Helpdesk Technician job openings in other states Jobs List VSU - Help Desk Tech - (747803) Create date: 04-Oct-2024 Hybrid No of Submissions : 2 start date :10/21/2024 End date :12/31/2024 submission deadline : 10/9/2024 client info : VSU Note: * Agency Interview Type: Both Web Cam and In Person Interview * 100 % ON SITE FROM DAY 1 (**maybe a minimal fee to contractor for .... 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