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- - Analyst
(Jobs in ZAREPATH, NJ)
 
Requirement id 12747
Job title Analyst
Job location in ZAREPATH, NJ
Skills required , -, -,
Open Date 15-Mar-2013
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: , -, -,

Client: MetLife
Location: Somerset NJ
Initial 6 month project

The BSA will be part of the Channel and Integration team. They will meet with business partners to review business requirements. They will meet with Team to gather and document the level of effort on projects They will work as part of the project team to deploy project requests. They will be asked to work some evening hours and occasional weekends as part of new technology deployments. They will perform various other analytical tasks as needed to ensure successful completion of assigned Projects The BSA will be responsible for requirements and functional architecture. Involved in testing and implementation of applications. Skills needed: All BSAs must have a proven track record of telephony project experience. Experience should include some combination of writing requirements for PBX, IVR, Call recording, reporting, and telephony infrastructure changes. Candidates must have exceptional oral and written communications and customer service skills.

- Experience with telephony administrator tools is helpful (i.e. Nice, CMS).
- Must have experience leading the caller experience of natural language, directed dialog and DTMF Interactive Voice Response applications.
- Advanced experience in all phases of caller interface design, development, and tuning.

Additional Skills:
- Call Center Reporting subject Matter expertise
- IVR Reporting subject Matter expertise
- Business Object Experience a major plus
- Excellent written and verbal communication skills
- Use Case & Requirements development expertise
- Rational Toolset experience ReqPro, ClearCase
- Job history Includes Technical disciplines; not just business analyst experience
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 12747 while calling.
 
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(Analyst: , -, -, in ZAREPATH, NJ)
     
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