- Analyst (Jobs in Denver, CO)   Requirement id 149935 Job title Analyst Job location in Denver, CO Skills required Help Desk Analyst, Professional Certification, -, Open Date 09-Oct-2024 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk Analyst, Professional Certification, -, * Bill Rate: USD 34.00 Per Hour * Max Rate: USD 39.00 Per Hour No of Submissions : 1 start date : 10/28/2024 End date : 06/30/2025 submission deadline : 10/16/2024 client info : OIT Note: * Position Location: Remote * Candidate Must Be Local Description : The candidate must be a resident of the State of Colorado. This is a “remote location from anywhere in CO”. All remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position. Work schedule: Training Monday - Friday 9AM - 6 pm. 3 - weeks of training Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training Job Description: The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures. Responsibilities will include: Providing Tier I support and customer assistance for a mobile application. Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. Install the myColorado software on supported devices following defined procedures, processes, and methods. Employ Incident Management procedures to enter tickets into the required tracking system. Minimum Qualifications: One year of professional experience in an occupational field related to the work assigned to the position including mobile application support. OR Associates degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Substitutions: Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. Preferred Qualifications: Jira experience. ITIL Certification. Agile and scrum methodology experience. Government work experience. Apple and Google Play Store. Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149935 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Help Desk Analyst job openings in other states Jobs List DOT - Help Desk Analyst 1/HDA1 (748148) Create date: 30-Sep-2024 No of Submissions : 2 start date :11/04/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DOT Note: * Help Desk Analyst (HDA1) * 100% On-site * OST AM: Gary Koppenhaver - gkoppenhaver@ostglobal.com .... (This job is for - ServiceNow Jobs in OH Columbus Analyst - (in Columbus, OH)) Help Desk Analyst I - Service Desk Create date: 12-Jun-2024 No of Submissions : 1 start date : 07/01/2024 End date :12/31/2025 submission deadline : 06/16/2024 client info : OYA Note: * Position Location: On Site * Candidate Must Be Local Description : The pri.... 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(This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA))     (Analyst: Help Desk Analyst, Professional Certification, -, in Denver, CO)

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