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- Specialist
(Jobs in Dover, DE)
 
Requirement id 7586
Job title Specialist
Job location in Dover, DE
Skills required Windows 7, Windows XP, -,
Open Date 08-Dec-2011
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Specialist: Windows 7, Windows XP, -,

[Note : Start Date : 12/12/2011
End Date : 03/12/2012]

Description :

Short Description :
The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets.

Complete Description :

Roles :
* Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
* Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
* Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
* Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
* Responsible for logging incidents and problem resolution activities into a computerized tracking system.
* Responsible for maintaining a robust and accurate knowledge base repository.
* Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
* Responsible for generating help desk related performance statistics, as required.
* Responsible for training support staff, as required.
* Responsible for performing other tasks, as assigned.

Required Skills :
* Working in a computer technical environment
* Function as support directly to help desk
* Experience troubleshooting, installing, upgrading, and repairing PCs
* Windows XP
* Windows 7

Desired Skills :
* TCP/IP Networking skills
* Automated help desk application tools
* Experience with comprehending functional and technical documentation
* Customer service, oral, and written communication

Experience :
2 years help desk or customer service experience. Certification in one or more is preferred: A+, Network +, MCSA, MSCDT or CCNA.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7586 while calling.
 
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(Specialist: Windows 7, Windows XP, -, in Dover, DE)
   
 
     
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