- Architect (Jobs in Atlanta, GA)   Requirement id 139801 Job title Architect Job location in Atlanta, GA Skills required Technical Degree In Computer Science, IT Customer Service, -, Open Date 22-Mar-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Architect: Technical Degree In Computer Science, IT Customer Service, -, start date : 04/10/2023 End date : 04/01/2024 submission deadline : 04/05/2023 client info : GDOT - IT App Note : * Hybrid Description : We are seeking an experienced IT Support Supervisor to lead our IT application support team and ensure that Georgia Department of Transportations (GDOT) IT enterprise applications are operating effectively and efficiently. The successful candidate will be responsible for supervising, guiding, and /or instructing the day-to-day operations of the IT support team in a help desk environment which includes direct customer contact for issues of a highly technical nature. Ensures stated service and efficiency goals are met. The support team is responsible for a variety of custom applications and commercial off-the-shelf products supporting the business functions. *Local candidates only as they may be required to be onsite throughout the week. Responsibilities: • Working from home, lead and manage a team of IT support specialists, application administrators, and support developers by providing guidance, support, and training as needed. • Monitor and analyze the performance of the IT support team, ensuring that support requests are handled efficiently and effectively. • Develop and implement IT policies, procedures, and best practices to ensure that our IT enterprise applications are supportable and maintainable. • Ensure that customer SLAs are met on a daily, monthly basis • Evaluate and recommend software solutions to improve the ability to support GDOTs IT enterprise applications. • Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT. • Coordinate and/or troubleshoot technical issues and provide guidance to the IT support team in resolving complex technical problems. • Interviews and hires qualified individuals to fill open roles within the department • Generates daily, weekly, and monthly reports requested by both internal and external clients • Develops and mentors employees to a high level of competency • Handles issues of a highly technical nature, and challenging calls from clients • Assist in the identification, development and documentation of required relevant policies • Participates in the definition of key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify opportunities for improvement • Monitors staff performance and schedule adherence to improve efficiencies and/or identify training opportunities, and to ensure proper coverage • Remains current on internal procedures and external client requirements   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139801 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Technical Degree In Computer Science job openings in Atlanta, GA Jobs List GA DOL Systems Analyst 2 (Savannah, GA) (709262) Create date: 21-Apr-2023 Start date :05/15/2023 End Date :06/28/2024 Submission deadline :04/26/2023 Client Info :GDOL-IT Note: Onsite Description : *ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, S.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DBHDD IT Support Specialist 1 (684993) Create date: 03-Jun-2022 Start date :06/20/2022 End Date :06/30/2023 Submission deadline :06/10/2022 Client Info :DBHDD OITSD Description : * MUST BE LOCAL TO METRO ATLANTA AREA* *Onsite REQUIRED from day 1* Do NOT submit candidates previously submitted to #681979 The Georgia Department of Be.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA DOL Systems Analyst 2 (651878) Create date: 07-May-2021 Start Date:05/24/2021 End Date:08/31/2021 Submission Deadline:05/07/2021 Client Info:GDOL-IT *nOTE: Agency Interview Type: Web Cam Interview Only Description: *Local Candidate* *MUST WORK ON-SITE* Provide special project support imaging, deployment, breakdown & .... (This job is for - Troubleshooting Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA GDOL - Help Desk Analyst 2 (650437) Create date: 13-Apr-2021 start date:05/03/2021 End date:06/30/2022 submission deadline:04/16/2021 client info :GDOL * Note:Agency Interview Type: Web Cam Interview Only Description: Local Candidate only On-site Required Do NOT submit can.... (This job is for - Helpdesk Technician Jobs in GA Atlanta Analyst - (in Atlanta, GA)) DBHDD - IT Support Technician 2 (626931) Create date: 26-Mar-2020 Start Date : 04/20/2020 End Date : 12/31/2020 Submission Deadline : 03/31/2020 Client Info : DBHDD OITSD Note: * Interview Type : In Person Only Description : Summary: DBHDD is in need of an IT Support Technician 2 at its Two Peachtree location. .... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Technical Degree In Computer Science job openings in other states Jobs List Solution Analyst - 61758 Create date: 08-Nov-2023 Start date : 11/13/2023 End Date : 11/01/2024 Submission deadline : 11/16/2023 Client Info : NeDHHS Note : * Candidates can work remotely. Description : The solution analyst is a member of the Business Solution Architecture team. The solution architecture team is the li.... (This job is for - Stakeholders Jobs in NE Lincoln Analyst - (in Lincoln, NE))    Technical Degree In Computer Science job openings in GA Jobs List GA DOL Systems Analyst 2(698436) Create date: 22-Nov-2022 Start date :12/05/2022 End Date :06/30/2023 Submission deadline :12/02/2022 Client Info :GDOL-IT Description : --------------------------------------------- *Local Candidates, North Georgia - Gainesville Area* *MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA* • Provide onsite desktop.... (This job is for - job Jobs in GA NorthGeorgia Analyst - (in North Georgia, GA)) GA DPH Help Desk Analyst 1 (651664) Create date: 29-Apr-2021 start date:05/24/2021 End date:06/30/2022 submission deadline:05/04/2021 client info :DPH *Note: Agency Interview Type: Either Web Cam or In Person Description: Do NOT submit candidates previously submitted to #647348 This .... (This job is for - job Jobs in GA Decatur Analyst - (in Decatur, GA)) (Architect: Technical Degree In Computer Science, IT Customer Service, -, in Atlanta, GA)

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