- Specialist (Jobs in Atlanta, GA)   Requirement id 148506 Job title Specialist Job location in Atlanta, GA Skills required Service Now Expertise, Techinical Support, -, Open Date 19-Jul-2024 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Service Now Expertise, Techinical Support, -, No of Submissions :2 Start date :8/19/2024 End Date :08/01/2025 Submission deadline :07/24/2024 Client Info :DECAL-IT Note: * Onsite * Agency Interview Type:In Person Only Description : Key Responsibilities: - Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow. - User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues. - Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary. - Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience. - Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary. - Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow. - Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing. - Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person. Work Schedule: Monday - Friday Onsite Qualifications: - Proven experience in a Service Desk or IT support role. - Required 2 years of technical support experience. - Proficiency in using ServiceNow for incident and request management. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and technical troubleshooting skills. - Ability to work effectively in a high-demand environment with challenging users. - Commitment to maintaining a high level of customer satisfaction. Preferred Qualifications: - Previous experience in a similar Service Desk or support and problem resolution role. - Technical Certifications preferred: Candidate should have one of the following certifications A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role. Familiarity with remote support tools and techniques ------------------------------------------------------   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148506 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Service Now Expertise job openings in other states Jobs List Technical Architect II Consultant Create date: 17-Jun-2022 start date:7/18/2022 submission deadline:Tuesday, 7/05/22, 12:00 PM Note: * This position can now be 100% remote for the right candidate. * This position can be 100% remote. * Preference: local candidates. * Understand software/hardware asset management * Experience with.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) SOW ServiceNow HR Legal Modules Project 76923 - NSP Create date: 22-Oct-2020 start date:11/9/2020 submission deadline: Monday, November 2, 2020 by 2pm CST client info : Human Services Description: Scope of Work & Deliverables In Scope Items included for Human Resources • Service Nows HR Servic.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) SOW Automic WLA Batch Support Project_NSP - 74241 Create date: 28-Aug-2020 start date:9/14/2020 submission deadline: Wednesday September 9th by 2pm CST client info : Human Services Description: 1. Supporting a 24/7/365 batch environment using the CA Automic Workload Batch Scheduler 2. Escalation of incidences usi.... (This job is for - Jobs in TN Nashville Consultant - (in Nashville, TN)) CSM Development Agent Workspace Project - 70837 - NSP Create date: 13-May-2020 start date:5/28/2020 submission deadline:Proposals are due by Friday May 22nd by 2pm CST client info : Human Services Note: * Project Title : SOW Service Now CSM Development, Agent Workspace Project Description: PROJECT OVERVIEW Pr.... (This job is for - LexisNexis Jobs in TN Nashville Consultant - (in Nashville, TN)) NCDIT - Technical Specialist - High (617639) Create date: 12-Dec-2019 Start Date :12/16/2019 End Date :10/22/2020 Submission Deadline :12/13/2019 Client Info : NCDIT Description : The Enterprise Applications Division has the responsibility to manage the ServiceNow platform in support of 10 agencies/organizations that leverage DITs instance. .... (This job is for - ITSM Jobs in NC Raleigh Specialist - (in Raleigh, NC))     (Specialist: Service Now Expertise, Techinical Support, -, in Atlanta, GA)

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