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- Engineer
(Jobs in DELL COMPUTERS, TX)
 
Requirement id 19795
Job title Engineer
Job location in DELL COMPUTERS, TX
Skills required Software Design, Microsoft SharePoint, -,
Open Date 23-Jul-2014
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Software Design, Microsoft SharePoint, -,

Primary Responsibilities:
Serve as the member of Channel Engineering support team to be the first point of contact (via phone, email, web-based support portal) regarding production incidents.
Maintain a working knowledge of all Dell Commercial Products and Services.
Responsible for monitoring production health, create weekly reports on production server health, incidents and share with management.
Prioritize and resolve issues of the highest technical and business severity.
Proactively communicating solutions and updates to management, including on hotlist items with potential for widespread severe customer impact.
Working complex technical cases to resolution through the use of remote sessions, reproducing customer issues, and performing own research.
Play time-keeper to make sure issues are resolved quickly and efficiently. Track and monitor each step of the issue on its way to resolution or escalation and provide closure.
Work with Microsoft support engineer to drive resolution to the problem.
Involve in defect fixes and deployment of product.
Qualification
BS or advanced degree in computer science, engineering, or related technical field or equivalent professional experience.
3+ years experience in an IT/Online Services role working with Business Operations, App Support or other Support activity.
Intermediate to advanced knowledge of Microsoft SharePoint is essential.
2-3 years experience with software design and development, preferably with SharePoint, .NET, ASP.NET, MVC.NET, WCF, C#, IIS, SQL Server.
Strong understanding of network topology, hardware configuration, server utilization and deployment view.
Ability to act as SME and go-to resource for the organization regarding a system or product flow.
Strong analytical and trouble-shooting skills.
Self-motivated and able to work under pressure to deliver high-quality solutions.
Able to participate in defect triaging processes to ensure the proper prioritization and correct team assignment
Attention to detail with the ability to multi-task and prioritize; strong organizational skills.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 19795 while calling.
 
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(Engineer: Software Design, Microsoft SharePoint, -, in DELL COMPUTERS, TX)
     
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