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ACD Cisco Routing Troubleshooting Engineer
(Jobs in SAN ANTONIO, TX)
 
Requirement id 14007
Job title Engineer
Job location in San Antonio, TX
Skills required ACD, Cisco, Routing, Troubleshooting
Open Date 30-May-2013
Close Date
Job type Contract
Duration 23 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Engineer: ACD, Cisco, Routing, Troubleshooting

Certified Genesys Routing Engineer CIV8
SAN ANTONIO, TX
3 year contract

Required Experience:
Genesys CIV8 Certification
Ability to manage Genesys Configuration of T-server for Aspect ACD
Ability to manage Genesys Configuration of T-server for Cisco Communications Manager
Expertise in the following areas:
o Genesys Routing Strategies
Building, testing, upgrading and maintaining routing strategies
Modifying routing scripts and transaction lists to accommodate minor changes in call flow
Troubleshooting and modifications of call flow through a load balanced environment using Cisco and F5/BigIP
o Genesys Administrator
Agent moves/adds/changes.
Adding, modifying, disabling, enabling or deleting agent configuration
Adding, modifying, or deleting agent groups, virtual agent groups and virtual queues
Adding, modifying, or deleting agent skills
Add/Change/Delete: extensions, login IDs
Modifying the Genesys configuration data to mirror a change made on a premise switch (i.e. changing an agent phone extension or login ID)
Add/Change/Delete new objects such as new service numbers and network destinations
o Reporting Management
Scheduling and running reports
Creating of real-time reporting views with CCPulse
Interpreting output
Experience in deploying and supporting Multimedia
Experience in deploying and supporting Infomart
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 14007 while calling.
 
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(Engineer: ACD, Cisco, Routing, Troubleshooting in San Antonio, TX)
   
 
     
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