ACD IVR WFM Operations Analytical Skills C# C++ Java JAVA SCRIPT Python Engineer   Requirement id 140758 Job title Engineer Job location in Lansing, MI Skills required ACD, IVR, Omi Channel Experience, WFM Operations Analytical Skills C# C++ Open Date 10-May-2023 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: ACD, IVR, Omi Channel Experience, WFM Operations Analytical Skills C# C++ Start date : 06/05/2023 End Date : 09/30/2023 Submission deadline : 5/15 at 10AM EST. Client Info : End User Support Note: * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Tuesday & Wednesday. NO REMOTE OPTION * Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE Description : Role description: NICE CXONE InContact Contact Center Engineer This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. • Confident in a client facing role and possess the ability to manage multiple stakeholders. • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology • Works with the Architecture team to design, develop, and deploy APIs, consume APIs. • Understand business requirements with the ability to translate to technical requirements • Prepare design documents based on business requirements for the application development • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills Matrix • NICE CXOne Studio experience - Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) - 3+ years of experience (Critical) • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python – 4years (Critical) • Ability to develop, maintain, and troubleshoot webservice API calls – 5+ years of experience (Critical) • Experience in Contact Center Dashboard Creation • Experience with Salesforce is a plus • Experience in Contact Center Dashboard Creation • Base knowledge of intersystem networking, and data traffic flow between components. • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140758 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1), ACD job openings in Lansing, MI Jobs List Cloud Engineer -Cloud Contact Center Engineer - 134421 - SP Create date: 26-Aug-2024 No of submissions :1 Start date : 9/30/2024 End date :1 Years from projected start date Submission Deadline : 9/3/2024 10:00:00 AM Client info : DTMB Note : * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Po.... 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