ACD Troubleshooting VOIP Documentation Administrator (Jobs in Dallas, TX)   Requirement id 86650 Job title Administrator Job location in Dallas, TX Skills required ACD, Troubleshooting, VOIP, Documentation Open Date 19-Dec-2018 Close Date Job type Contract Duration 31 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: ACD, Troubleshooting, VOIP, Documentation Start Date :01/07/2019 End Date :07/15/2021 Submission Deadline :01/07/2019 Description : we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Moves, Additions and Changes - Moving of the physical, telephone (wireless, soft client installation or desk set), video end point or other communications end point. Maintain documentation to reflect pertinent end point information. Ability to identify and relocate cross-connect (jumper wire or patch cable). Additions – Ability to configure a phone (wireless, soft client or desk set), video camera, analog line using the corporate standard and then setting the device up or extending the line and testing to insure all is operational configured correctly. Includes Class of Service, Features and Key Expansion Modules. Maintain documentation to reflect pertinent end point information. Ability to identify and relocate cross-connect (jumper wire or patch cable). Changes – changes to the configuration of the phone (desk set, wireless or soft client) or line (name, class of service, network class of service, line appearances, voicemail box, basic menus, ACD, NCFW, DCFW Troubleshooting – Endpoint instrument – (break fix) - Client or end point configuration validation – (IP, TDM, Video, line or soft client) - Wireless coverage validation – (phone tools)Call through validation – (dialing properties 1+, 9+ internal, intra-system) Training - Ability to train users on how to use various end points (phone, soft clients, cameras, login/log out) - Conference, Hold, Transfer, Call Log. Validating, Maintaining and Updating all user documentation Application Support Voicemail - Password administration, Customer coordination and requirements gathering, Mailbox administration and basic menu services, Training, End user troubleshooting and support Contact Center – Customer coordination and requirements gathering, Agent configuration and skillset assignment, Basic ACD configuration, Realtime and Historical Reporting basic support, Agent/Supervisor training , End user/client troubleshooting and support UC – IM client configuration and support, End user support and configuration conferencing (voice, video and web), Soft phone client support and configuration, Voicemail client support and configuration, Password administration and support, UC end user training, End user troubleshooting and support Telco Account Management – Account review, dispute, reconciliation and payment approval. Coordination with Finance. Management of 3rd parties providing TEM Services Review current end point counts, configurations and special requirements. (Multi-line appearances, menus, roll overs, ACD queues, faxes, number ranges, carrier identification of services and support). Customer requirements gathering. Engineer supported activity dependent upon complexity, size or scope. End point configuration and testing (small clinic environment, vendor coordination for large sites). Basic Qualifications: Ability to attend training during morning shift for first few weeks before beginning regular shift hours Shift hours - 4pm to 12:30 am CST, 12:30 AM to 9 AM CST Ability to be on Call Saturday & Sunday Reliable transportation to travel to numerous locations Experience Documenting procedures using Visio Min 5 years of Telecom support experience Experience with Cisco VOIP , Nortel (CS1, CS2100 preferred) Experience with Move, Add, Changes with Cisco VOIP Build/Change Phones Experience with Analog & Digital Admin Voicemail experience - Cisco Unity Experience – Add, delete, change, configuration Reviewing Trunks Phone   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86650 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    ACD job openings in other states Jobs List Cloud Engineer -Cloud Contact Center Engineer - 134421 - SP Create date: 26-Aug-2024 No of submissions :1 Start date : 9/30/2024 End date :1 Years from projected start date Submission Deadline : 9/3/2024 10:00:00 AM Client info : DTMB Note : * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Po.... (This job is for - ACDNICE Jobs in MI Lansing Engineer - (in Lansing, MI)) Cloud Engineer - 116951-SP Create date: 10-May-2023 Start date : 06/05/2023 End Date : 09/30/2023 Submission deadline : 5/15 at 10AM EST. 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