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AWS VOIP Troubleshoot IT Support Help Desk Mobile Device Management Oral And Written
 
Requirement id 118808
Job title Engineer
Job location in Madison, WI
Skills required AWS, Software And Hardware Configuration Management., VOIP, Troubleshoot IT Support Help Desk Mobile
Open Date 26-Aug-2021
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: AWS, Software And Hardware Configuration Management., VOIP, Troubleshoot IT Support Help Desk Mobile

start date:9/20/2021
End date:09/19/2022

submission deadline:9/2 at 4:00PM CST.

client info: DFI

Note:

* Interview Process: Teams Video

* Duration:1 year with potential extension for 2 years

* Local candidates or willing to relocate at the candidates expense

Description:

IS Systems Engineer (Telecom)

Summary:

Systems Engineer will play a key role in the design, planning, execution, and installation of the current infrastructure to support new applications and technologies. Support software and hardware upgrades and maintenance of Windows servers, operating systems, infrastructure systems, and applications. Must have extensive experience with standard industry practices including management of Windows Server systems and VOIP telecom systems.Systems Engineer capabilities with 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Objectives and Tasks:

Administer DFI servers and systems

• Recommend, install, maintain, optimize, troubleshoot, and document DFI Windows and VMWare server systems.
• Manage and support cloud infrastructure systems in Azure and/or AWS
• Research and maintain currency in relevant industry trends, provide recommendations for implementation of new technologies, generate project plans to ensure successful adoption of new technologies.
• Research, install, and maintain software monitoring systems to ensure the Department achieves its goal of minimal downtime and peak performance.
• Provide reports and schematics as directed by the Operations supervisor.
• Act as a consultant to the Bureaus Solution Delivery (SD) section to ensure seamless deployment and maintenance of web pages, business systems and applications.
• Administer Active Directory domain infrastructure.

Agency Telecom System Support

• Support software and hardware upgrades to VOIP telecommunications systems.
• Work with agency managers, staff, and vendors to identity telecommunications needs of the agency. Provide technical assistance to department management on proposed adoption of new equipment and services to meet those needs.
• Install, optimize performance, secure, troubleshoot, maintain, and provide comprehensive documentation for telecom technologies.
• Assist vendors and internal staff with implementation and support of new and existing telecommunications and video conferencing equipment and services, including land-line telephone handsets.
• Maintain clear and accurate records of services contracted, physical inventory, usage, procedures, and practices and other information needed to provide high quality service and support to agency staff and business partners using both traditional telecommunications and video conferencing.
• Assist Operations Supervisor and senior IT staff in identifying and analyzing emerging voice and video technologies useful to the agency in fulfilling its mission in a cost-effective way.
• Coordinate the use of video conferencing equipment. Train and support program area staff in the procedures required for conferencing with one or more external partners.
• Review and route usage detail and summary information for supervisor and internal audit review.
• Analyze billing information and work with vendor agency management to manage costs effectively. Make recommendations on efficiencies in telecom services to reduce cost.
• Develop, maintain, and document procedures and "how-tos" to ensure avoidance of system outages in the event of staff "outages" (vacations, etc.. ).
• Utilize approved processes to ensure that acquisition, transfer, and disposal of assets are consistent wi
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118808 while calling.
 
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(Engineer: AWS, Software And Hardware Configuration Management., VOIP, Troubleshoot IT Support Help Desk Mobile in Madison, WI)
     
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