Accounting Service Management System Administrator (Jobs in Madison, WI)   Requirement id 141534 Job title Administrator Job location in Madison, WI Skills required Service Desk, Customer Service Skills, Accounting, Service Management System Open Date 08-Jun-2023 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Service Desk, Customer Service Skills, Accounting, Service Management System start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/12/2023 4:00PM CST. client info : DOJ Note : * Interview Process: MS Teams with camera 1- 2 Rounds * Duration: 6/30/24 with option to renew * Onsite or Remote? WI residency required. Hybrid position with 25% in-office. Description : This position resides in the Division of Management Services, Bureau of Computing Services (BCS). Under the supervision of the IS Supervisor 2 (Support Manager), this position provides Level 1 and Level 2 systems and desktop/deskside support (via in person, by telephone, remotely or email) to the Wisconsin Department of Justice (DOJ). In addition, this position is accountable for working with resources to restore service as soon as possible and minimize the adverse impact on business operations (incident and problem management and service requests). This position requires infrequent trave to other DOJ office locations in Wisconsin. This position plays a key role in ensuring incidents, requests and problems are reviewed, addressed and/or escalated. This position also is responsible for the technical onboarding of new employees, including administration of the the underlying IT Service Management System components that support onboarding operations. This position requires a wide range of technical expertise in the operation and management of multiple system platforms and the ability to work independently to troubleshoot, install, diagnose, repair, maintain and upgrade IT hardware, systems, tools and equipment to ensure optimal performance. Knowledge, Skills and Abilities 1. Excellent communication (oral and written) and interpersonal skills required. Ability to clearly communicate to persons with a broad range of technical understanding. 2. Knowledge of best practices and IT service level agreements, memos of understanding or operating level agreements. 3. Strong knowledge and skills in identifying process improvements and presenting solutions. 4. Ability to working independently to provide advanced-level support for desktop hardware (PCs, laptops, monitors, printers, mobile devices, etc.), tools, equipment, systems, to ensure optimal performance. 5. Ability to work independently to troubleshoot, install, diagnose, repair, maintain and upgrade IT hardware, systems, tools, and equipment. 6. Strong knowledge and skills in supporting and working with servers, networking elements, including hubs, routers, firewalls and switches. 7. Strong knowledge of Mobile Device Management (MDM). 8. Knowledge of Workspace One Airwatch, including device provisioning and device management 9. Knowledge of telephone system administration, including ISDN and mobile phones. 10. Knowledge of Virtual Desktop Environment (VDI). 11. Knowledge and skills in utilizing and supporting a common anti-virus solution. 12. Strong knowledge and skills in supporting the Microsoft Operating System and desktop applications, including Microsoft Office. 13. Strong knowledge of desktop managements systems (i.e. Microsoft SCCM, LANDesk, etc.) 14. Strong analytical, organizational, customer service, decision-making and problem-solving skills. 15. Ability to sit for extended periods of time; ability to lift and transport moderately heavy objects weighing up to 50 lbs.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141534 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Service Desk job openings in Madison, WI Jobs List Desktop Support III - 119885 -SP Create date: 11-Jul-2023 Start date : 08/07/2023 End Date : 06/30/2024 Submission deadline :7/13/2023 at 4:00PM CST. Client Info :DOT Note : * Interview Process: Video conference on Teams * Duration: 6/30/2024 likely to be renewed for another 12 months * Remote or Onsite? Candidates local to WI or willing to.... 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(This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) GTA Knowledge Management Specialist Sr. (705887) Create date: 07-Mar-2023 Hybrid Start date :03/20/2023 End Date :09/20/2023 Submission deadline :3/9/2023 Client Info :GTA Description : --------------------------------------------------- JOB SUMMARY: The primary responsibility of the Knowledge Management Specialist, Senior is to encourage correct an.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Identity And Access Management Administrator II - FR100141 Create date: 02-Mar-2023 start date:3/13/2023 End date:09/13/2023 submission deadline:03/13/2023 client info : OIT Note: * Candidate Must Be Local * Remote Position Description: The Identity & Access Management team is responsible for how users within an organization are given an identi.... (This job is for - job Jobs in CO Denver Administrator - (in Denver, CO)) PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (703626) Create date: 02-Feb-2023 Start date :03/31/2023 End Date :06/30/2023 Submission deadline :02/09/2023 Client Info :PennDOT Description : --------------------------------------------- ***This requisition has an hour-long in-person interview at The Server Farm.*** ***Client would prefer candidates local to the Harrisb.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) FCCS - Service Desk 1 - SD1 (702247) Create date: 13-Jan-2023 start date : 02/07/2023 End date : 06/30/2023 submission deadline : 01/19/2023 client info : FCCS Note : * Consultants are primarily onsite and some may be on a work from home rotation. Description : Consultant Service Desk team is on-call as they run a 24x7x365 public.... 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