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Active Directory Management Customer Service Skills Network Troubleshooting VPN LTE
 
Requirement id 139374
Job title Consultant
Job location in Nashville, TN
Skills required Desktop Support, Active Directory Management, Call Center Experience, Customer Service Skills Network Troubles
Open Date 01-Mar-2023
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Desktop Support, Active Directory Management, Call Center Experience, Customer Service Skills Network Troubles

start date:4/3/2023
End date:04/05/2024

submission deadline:03/17/2023

client info : TN DOT

Note:

* Position Location: On Site

* Candidate Must Be Local

Description:

Describe this positions most important duties performed in the normal course of work. Please describe each, in order of importance, and indicate the average percent of time devoted to each duty over the course of the year or contract period.

Description of Duties (primary & secondary)

Business Justification

Describe below in detail the business justification for this contractor hire. Include the criticality of work to be performed and the repercussions of not hiring. You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties. Whenever possible, indicate the importance of this position as it relates to OIRs Strategic Plan. Attach additional sheets if necessary. If Standard work week will not be 37.5 hrs. /wk., please justify below.

Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data

Video Conferencing

- Cisco WebEx
- MS Teams
- Cisco Presence video solutions

Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi

Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed

Remote support
- MSRA
- RDP
- TEAMs
- Webex

Hardware Deployment

Service Now

- Ticket management
- Ticket assignment
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139374 while calling.
 
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(Consultant: Desktop Support, Active Directory Management, Call Center Experience, Customer Service Skills Network Troubles in Nashville, TN)
     
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