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Active Directory Management Network Troubleshooting Ticket Management Solution Cons
 
Requirement id 142362
Job title Consultant
Job location in Nashville, TN
Skills required Customer Service Skills, Active Directory Management, Cisco Webex, Network Troubleshooting Ticket Managemen
Open Date 20-Jul-2023
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Customer Service Skills, Active Directory Management, Cisco Webex, Network Troubleshooting Ticket Managemen

start date : 08/04/2023

End date : 08/04/2024

submission deadline : 07/28/2023

client info : TN DOT

Note :

* Position Location : On Site

Description :

IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data

Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions

Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi

Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed

Remote support
- MSRA
- RDP
- TEAMs
- Webex

Hardware Deployment

ServiceNow
- Ticket management
- Ticket assignment
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142362 while calling.
 
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(Consultant: Customer Service Skills, Active Directory Management, Cisco Webex, Network Troubleshooting Ticket Managemen in Nashville, TN)
     
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