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Active Directory Management Consultant
(Jobs in Chattanooga, TN)
 
Requirement id 142763
Job title Consultant
Job location in CHATTANOOGA, TN
Skills required Cisco Webex, MS Team Foundation Server, Active Directory Management,
Open Date 11-Aug-2023
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Cisco Webex, MS Team Foundation Server, Active Directory Management,

Start date :09/07/2023

End Date :09/07/2024

Submission deadline : 08/24/2023

Client Info : TN DOT

Note: Position Location
On Site

Description :

1.


Position Overview

Requesting Manager Name: Zenaida Heslop, Rick Baird


Request Date

Phone Number: (615) 741-0610 ####


Agency: TDOT

Email: Zenaida.Heslop@tn.gov, Rick.Baird@tn.gov,David.Palmer@tn.gov,


Job Title: Regional Help Desk Specialist

Anticipated Start Date:


IT-ABC Project Number: N/A

Business Unit: 40100


Contract Name: n/a

Department Code: 4026280000


Cost Center: Click to enter text.

Est. Length of Assignment (Hrs): 1950 X Max Rate from Rate Card ($): 40.00 = Max Exp. Cost $00000.00

Backfill or New Procurement


Job Title Being Replaced: TDOT Service Desk

2.


Technologies and Duties

Describe this positions most important duties performed in the normal course of work. Please describe each, in order of importance, and indicate the average percent of time devoted to each duty over the course of the year or contract period.

Description of Duties (primary & secondary)


% of Total Work Effort

Desktop Support


25%

Tier 1-2 Support


50%

Active Directory Management


25%

Call Center Experience


25%



3.


Business Justification

Describe below in detail the business justification for this contractor hire. Include the criticality of work to be performed and the repercussions of not hiring. You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties. Whenever possible, indicate the importance of this position as it relates to OIRs Strategic Plan. Attach additional sheets if necessary. If Standard work week will not be 37.5 hrs. /wk., please justify below.



Work Location:



In Office Position Monday thru Friday

Must be able to lift at least 50 pounds.

Must be able to walk at least 1 Miles daily.



IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management
- Able to navigate Different Organizational Units (OU)
- Able to look up attributes
- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data

Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions

Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi

Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed

Remote support
- MSRA
- RDP
- TEAMs
- Webex

Hardware Deployment

ServiceNow
- Ticket management
- Ticket assignment
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142763 while calling.
 
Other jobs in TN: Franklin (1), Nashville (6),
 
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Submission Deadline : 03/30/2020

Client Info : DBHDD OITSD

Note:
* Interview Type : In Person Only

Description :

This position reports to the Office of Information Technology Service Delivery, reporting to.... (This job is for - Polycom Jobs in GA Atlanta Consultant - (in Atlanta, GA))
 
 
(Consultant: Cisco Webex, MS Team Foundation Server, Active Directory Management, in CHATTANOOGA, TN)
     
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