Administration Helpdesk Documentation Consultant (Jobs in Madison, WI)   Requirement id 149214 Job title Consultant Job location in Madison, WI Skills required Configuration Management, Administration, Leadership Experience, Helpdesk Documentation Open Date 30-Aug-2024 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Configuration Management, Administration, Leadership Experience, Helpdesk Documentation No of Submissions : 2 Start date : 10/07/2024 End Date : 06/30/2025 Submission deadline : 9/9/2024 at 4:00PM CST. Client Info : DPI Note: * Interview Process: Teams interview * Duration: 6/30/25 with probable extensions. * Remote or On-site? Hybrid 60% onsite/minimum. During Training, 100% onsite is required. Candidate MUST be a WI resident or willing to relocate to WI at their own expense prior to starting the role. Description : 1. Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution. 2. Provide Help Desk staff with guidance on effective use of remote support tools for efficient end user support strategies and use remote tools to connect, diagnose, and resolve technical support issues as necessary. 3. Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet Wi-Fi services. 4. Setup and support PC hardware, peripherals, software and related devices. 5. Diagnose, research, and identify solutions as required to resolve reported system issues, escalating or teaming with System Engineers as necessary. 6. Install and support Microsoft client operating systems in an Enterprise environment. 7. Install and support office productivity software, client and cloud-based. 8. Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations. 9. Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights. 10. Diagnose and resolve potential end user security breaches such as malware infections or escalate, as appropriate, to agency security leads. 11. Assist in monitoring systems that track security across hardware and software on end-user devices. 1. Administer asset management platform for the automated inventory and tracking of device assignment and licensing of software for managed computers. 2. Act as Technical Service teams liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents. 3. Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary. 4. Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. 5. Lead team efforts to create, update, and troubleshoot software deployment platform. 6. Train new Help Desk employees as needed and provide documentation 7. Perform comprehensive configuration management of computer settings to ensure proper security and feature availability. 8. Support the installation, configuration and maintenance of commercial software applications as needed via automation platform, including self-service access for user software installations. 9. Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149214 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Configuration Management job openings in other states Jobs List SECURITY ANALYST - ADVANCED - 11010-1 Create date: 10-Nov-2023 Start date :12/11/2023 Submission deadline :11/16/2023 Client Info : Department of Motor Vehicles Note : INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? Information Security Officer In-person preferred but will be willing to accommodate highly.... 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