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Analysis Monitoring Manager
(Jobs in SF, CA)
 
Requirement id 69869
Job title Manager
Job location in SF, CA
Skills required Analysis, Wells Fargo, Product Development, Monitoring
Open Date 14-May-2018
Close Date
Job type Contract to Hire
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Manager: Analysis, Wells Fargo, Product Development, Monitoring

Job Description :

Notes from Manager
Key to determining if a candidate is qualified for a Digital PDM role in WFVC:
Do they have experience selling to new customers OR the actual online application experience?
Seeking a Product Manager with experience managing digital sales funnels/processes (e.g., shopping & buying online). The sales funnel starts with accessing the public site, then signing in, then searching for a product offering, then actually filling out an application.

End goal is to enhance the Consumer Deposits public site sales funnel and shopping experience
This includes small project work and handling multiple maintenance requests


At Wells Fargo, our vision is to satisfy our customers financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.



With over 13,000 team members, Wells Fargo Virtual Channels (WFVC) serves Wells Fargo consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). Over 32 million customers use our digital channels to manage their financial lives. Our customer-facing contact centers provide service and solutions to customers by phone, email and letter 24 hours a day, 7 days a week with approximately 450 million customer contacts annually. WFVCs vision is to pioneer the next generation of financial services and provide the best virtual experiences, anytime, anyhow, anywhere.


The Digital Sales & Service (DSS) Product Management team is looking for a strong candidate to optimize the Consumer and Business Deposits (Checking, Savings, debit card) sales funnel (researching and applying online, mobile phone and tablet) on Wellsfargo.com.


The team manages the end-to-end sales customer experience and performance on the Web, Product Selection Tools, and Product Applications/Web Forms.


This is an excellent opportunity to impact the business and customer experience by providing critical thought leadership; championing initiatives to make our sales funnel more effective in terms of conversion, and generating sales and leads; and delivering exceptional digital experiences to help our customers borrow responsibly.

This position is a combination of Product Management, Execution, Strategy, Analysis, Competitive Research, and Partnership. You will work directly with other Product Managers across the organization, Customer Experience Designers, Sr. Digital Executives, and Project Managers to develop and implement digital checking, savings and debit card experiences to meet the needs of our customers and business.



Strategic Vision

· Work with team and product groups to generate opportunities for enhancing the digital apply experience and performance by assessing external customer needs and performing both quantitative and qualitative analysis.

· Develop ideas for enhancing existing functionality or identifying new functionality based on audience analysis, competitive benchmarking and product group partner needs. Recommend creative solutions to implement new features and improve usage of existing functionality.

· Develop appropriate strategies to assure that product group initiated projects are implemented optimally, aligned with the overall Deposits strategy, and with the greatest custo
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 69869 while calling.
 
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(Manager: Analysis, Wells Fargo, Product Development, Monitoring in SF, CA)
     
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