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Architect Network Admin Engineering IT Professional Microsoft Office Engineer
(Jo
 
Requirement id 17983
Job title Engineer
Job location in Fort Worth, TX
Skills required Network Desing, Architect, Network Admin, Engineering IT Professional Microsoft Of
Open Date 31-Mar-2014
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Network Desing, Architect, Network Admin, Engineering IT Professional Microsoft Of

Brief Description of Position
Unique opportunity working in AIG Global Systems elite Operations Team. Extreme challenges best suited for candidates with proven track record and comfortable working in large Enterprise environments of 30,000 users or more. Proven success of collaboration with multiple IT towers and Business Units. The EC2 Support Technician will provide technical support in areas of information technology across the AIG Global infrastructure. The incumbent will provide escalation support to the EC2 XenApp & XenDesktop Level 2 Admin Team
Job Description
Analyzes incident requests, diagnosis and root cause determination for resolution.
Provides remote support for all Virtualization based issues for a variety of users in different physical locations.
Operates within the defined workflow and captures users requests, resolves issues, and closes the loop by verifying the end user is satisfied with the solution.
Performs Tier 1 support for problems with Virtual environments.
Performs environment validations for new severs in the virtual space.
Performs proactive alert tracking and remediation.
Performs escalations to Tier 2 Administrators for rapid response resolution.
Enforces Operational readiness standards
Uses excellent communication skill at all levels, especially for communication related to end-user support.

Role Qualifications
Minimum of 3 years experience supporting virtualization infrastructure in the following areas; Citrix XenApp 5.X, XenApp 6.X, XenApp 6.5 FR1, FR2, FR3, XenDesktop 5.X to 7.X, Provisioning Server 6.X, Store Front 2.X, Web Interface 5.X, License Server 11.X, APPDNA 6.X to 7X;
Proven success in large (30,000+ users) virtualization global architectures having multiple Active Directory Domains, XenApp Farms, XenDesktop Farms, PVS Farms, multiple zones, Citrix Policies;
Highly experienced monitoring/maintaining health of both physical and virtual systems (CPU, Memory, Disk, Network);
Exceptional monitoring/alert tracking skills utilizing such tools as, BMC Patrol, CA Technologies, Citrix Director
Experience addressing management teams to provide details on support incidents
Excellent documenting skills utilizing Microsoft Office applications (Excel, Word, PowerPoint) for updates to any support procedure or process guides as requested;
Experience in reviewing user incidents for trends and common issues. If appropriate, prepare/refine training or knowledgebase articles for Service Desk and GCC staff on issue resolution. Additionally, review user issues against known fixes within released Citrix hotfixes and application patches

Education
Bachelors degree in Computer Science or equivalent field preferred.
Must have Certifications
Citrix Certified Administrator (CCA)
Nice to have Certifications
Citrix Certified Associate Apps and Desktop (CCA-AD)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 17983 while calling.
 
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(Engineer: Network Desing, Architect, Network Admin, Engineering IT Professional Microsoft Of in Fort Worth, TX)
     
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