Automation SLA Server Hardware CA Monitoring Tools SCOM HP Site Scope 9 Microsoft X   Requirement id 15991 Job title Analyst Job location in Lrving, TX Skills required Windows Server, Automation, Microsoft Server, SLA Server Hardware CA Monitoring Tools Open Date 18-Oct-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Windows Server, Automation, Microsoft Server, SLA Server Hardware CA Monitoring Tools ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Functional Job Overview The Windows Monitoring Analyst performs monitoring and escalation of alerts from Windows Server systems. Candidate and Job Summary Ideal candidate must be a team player, detail oriented with strong follow through-capabilities, dependable and able to handle rapidly changing priorities with a positive attitude with great flexibility. The candidate will work in a 7x24 first-responder team performing monitoring, validation and escalations of Microsoft Server and Application alerts within specified SLA times. Job Requirements, Duties & Responsibilities Monitor Windows Server operations: server hardware, applications and processing Monitor, review and respond to alerts from automated system monitors Opens, updates, closes and monitors Remedy Trouble Tickets within the SLA Complete Daily Check Sheets Other duties as assigned to meet business requirements Fundamental Process Skills Ability to multi-task, prioritize and resolve urgent issues Utilize process skills with high attention to detail Ability to follow documented procedures during system failures Ability to follow daily system checklists Escalates to both internal and external sources to expedite resolution of issue Ability to follow and understand all standards, processes, procedures and policies Technical Skills / Knowledge Familiarity with a variety of system management tools and programs that could include one or more of the following: CA monitoring tools preferred (Spectrum) Microsoft MOM / SCOM HP SiteScope Windows event monitoring applications Fundamental knowledge of: Microsoft Windows XP or higher Microsoft Windows Server 2003 or higher File Transmissions (FTP) Remedy Knowledge of Microsoft applications: Office, Visio, Access & SharePoint Basic understanding of networking principles Communication Skills Utilize interpersonal and communication skills for working with customers Ability to provide on-call engineers critical information in a clear, concise and quick manner Required Experience 1-2 years experience in a 7/24/365 command & control center 1+ years of hands-on experience in a Microsoft environment Work Schedule Nonexempt position Shifts are comprised of 4 – 10 hour shifts / 30 minute lunch / 40 hours per week Minimal Overtime Ability to work “ANY” shifts, including nights, weekends and holidays Shifts may be rotated and reassigned as needed to meet business requirements Education Requirements A High School Diploma is required; Associates degree or higher in data processing or equivalent preferred Certifications with Microsoft applications a plus ITIL Foundations Certifications a plus   Call 502-379-4456 Ext 100 for more details. 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