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Business Analyst SCCM IBM Tool Manager
(Jobs in CHICAGO, IL)
 
Requirement id 54642
Job title Manager
Job location in Chicago, IL
Skills required IT Professional, Business Analyst, System Analysis, SCCM IBM Tool
Open Date 30-Jun-2016
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: IT Professional, Business Analyst, System Analysis, SCCM IBM Tool

Start Date :05/16/2016
End Date :05/14/2018
Submission Deadline :07/06/2016
Description :

Senior Service Coordinator Incident Management

- Build/Maintain Consolidated Incident Report for last 24 hours (Generated from IBM tools SCCM/GSMRT/Impact)
- Tracking open incidents & identifying any incident that requires increased focus to meet committed service levels
- Acting as point of escalation for day-to-day incident issues and escalating the incident resolver groups as required to bring the resolution of the incidents back on schedule
- Communicating inefficiencies & deficiencies related to the process to the process owner
- Assisting if required with correcting invalid incident severities
- Review sampling of incidents for process compliance, sev 1/2 only, unless contractually required to review other severities
- When appropriate ensure the change mgmt process is invoked
- Identifying areas for improvement using key measurement(s)
- Facilitation of education sessions and/or directing users to on-line education
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 54642 while calling.
 
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(Manager: IT Professional, Business Analyst, System Analysis, SCCM IBM Tool in Chicago, IL)
     
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