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Business Analyst PMP Analyst
(Jobs in OAKLAND, CA)
 
Requirement id 9420
Job title Analyst
Job location in Oakland, CA
Skills required Business Analyst, PMP, Swim Lane Diagrams,
Open Date 05-Apr-2012
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Business Analyst, PMP, Swim Lane Diagrams,

[Note: Dead line: 4-09-2012]

[Note : Start Date : 04-30-2012
End Date : 12-28-2012]

Description:

Hello, our education client in East Bay is looking for a Business Analyst with ITIL for a 6 months plus contract. They are working on an SaaS implementation, and business process re-engineering.

Here is more about the position: The business analyst will be involved in the following activities:
Evaluation of the as-is state of IT service processes within different application and infrastructure teams.
o o Gap analysis
o Documentation of current processes
Based on ITIL-based best practices create standard IT service management processes that will be used across the different IT application and infrastructure units.
o Design of future state structure and business processes to achieve business goals and streamline operations;
o Development and delivery of plan to achieve To Be state, with major milestones, tasks, and deliverables identified
Plan for the retirement of certain standalone applications currently in use for IT service maangement by different teams.
Work with designated technical staff on supporting them in the implementation of the standard IT service management processes on the servicenow platform.

This project requires demonstrated business analysis expertise combined with in-depth skills and specific experience with business process re-engineering within the domain of IT application services. The candidate must also possess previous experiencing creating ITIL-based service management processes and implementating them on a platform that supports ITIL.

Proposed Job Duties

ITIL-based service mangement processes and application domain business process re-engineering
- Analyze and document current state organization and processes
- Conduct interviews with impacted staff and supervisors to understand functions and activities
- Design and document To Be state, based on strategic business goals and ITIL service management best practices
- Identify gaps between current as-is state and future state
- Work with technical staff on implementation of To Be state, including tasks related to communication planning, staff evaluation and re-training, developing metrics to measure success, etc.

Job Requirements
Preferred: Bachelors Degree in business or technology or an equivalent combination of education and experience
Preferred: Project Management Professional (PMP) certification desired, with experience working in IT application services
Preferred: Ability to create process flows, swim lane diagrams and other analytical deliverables; ability to document current state structures and processes (as-is process mapping), interview and work with technical staff, supervisors, and managers, to craft potential future states understanding the impact on resources and project implementation.
Required: Experience with requirements gathering and developing streamlined processes in the areas of IT project management and resource management.
Required : Experience in business analysis including experience providing business analysis support in project initiation, planning, execution, monitoring, controlling and closing for a large, complex project
Required: Strong interpersonal skills; ability to work on cross-functional teams and foster the teams commitment to tasks
Required: Strong verbal and written communication skills with an ability to express complex technical concepts in business terms and complex business concepts in technical terms
Required: Self motivated and independent, able to work with a minimum of direction and able to work well with stakeholders and project staff
Required: Knowledge of best practices in business process re-engineering, and creation of ITIL-based service management processes demonstrated through relevant experi
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9420 while calling.
 
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[Note : Start Date : 04-30-2012
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Description:

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(Analyst: Business Analyst, PMP, Swim Lane Diagrams, in Oakland, CA)
     
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