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Business Analyst Technology Solutions Analyst
(Jobs in Atlanta, GA)
 
Requirement id 71610
Job title Analyst
Job location in Atlanta, GA
Skills required Business Analyst, Business Process, IT Management, Technology Solutions
Open Date 19-Jul-2018
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Business Analyst, Business Process, IT Management, Technology Solutions

Start Date : 08/01/2018
End Date : 08/01/2019
Submission Dead Line : 07/26/2018


Description:

The Georgia Department of Public Health (Information Technology)

Job Summary:

Under general supervision, analyzes enterprise-wide customer business needs and participates in the planning, design and implementation of new or enhanced systems that may serve multiple state entities.

Job Duties and Responsibilities:

Analyzes cost effectiveness of automating business processes and modification of existing systems
Analyzes operations to determine business requirements and needs
Analyzes science, engineering, business, and all other data processing problems to determine feasibility and cost effectiveness of technology solutions
Documents business processes for users of new or upgraded system
Works with business owners, IT managers, staff, and vendors in order to provide timely and efficient IT coordination of security services to meet agency needs.
Receives additional training, as required, to gain full proficiency and experience in all areas Unit

Perform other assignments as required.

Minimum Training and Experience:

Bachelors degree in a related field from an accredited college or university AND Two years in a related position OR Associates degree in a related field from an accredited college or university AND Three years of related experience, Two years of which in a related position OR Two years of experience at the lower level IT Business Analyst 1 (ITP180) or position equivalent.

Preferred Qualifications:

Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:

Knowledge of MLAB/Apollo
Ability to share consistent information flows
Clearly articulates and documents business requirements
Provides an excellent customer experience by responding to users needs promptly and communicating effectively, providing workarounds when problems cannot be immediately resolved, minimizing users downtime, educating and assisting users to improve productivity; and providing necessary instructions and documentation to users
Monitors and manages service desk tickets, identifies recurring problems
Knowledge of REMEDY Ticketing tool
Prior experience with Airwatch, AT&T Verizon wireless devices and installation
Competency in call center tracking tools
Prior experience supporting customers in use of application software
Proficiency in using support software tools
Customer service orientation and/or prior customer service training
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 71610 while calling.
 
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(Analyst: Business Analyst, Business Process, IT Management, Technology Solutions in Atlanta, GA)
     
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