Business Analyst User Documentation Information Technology Service Management Analy   Requirement id 148281 Job title Analyst Job location in Raleigh, NC Skills required Business Analyst, Customer Service Skills, Technical Staff, User Documentation Information Technolog Open Date 08-Jul-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Business Analyst, Customer Service Skills, Technical Staff, User Documentation Information Technolog Hybrid No of Submissions : 2 start date :07/15/2024 End date :07/14/2025 submission deadline : 07/10/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Business Analyst required to performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Description : ***This is a hybrid position. The candidate will be expected to be onsite 2-3 days a week. Performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Understands the business functions and system needs of various sections, to develop specifications and business requirements. This work involves establishing and maintaining relationships with state agency stakeholders and project team members, such as: DAC, DPS, SCP, DIT, etc. to optimize and streamline processes. The role requires an understanding of the business functions, technology components and strategic goals of State government. MAJOR DUTIES AND RESPONSIBILITIES: • Serve as ServiceNow ITSM and process improvements technical point of contact. • Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules. • Display willingness to be adaptable, research independently and consistently process complex information quickly. • Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions. • Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc. • Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts. • Continuously evaluate and enhance accessibility and usability of the agencies Self-Service Portals. • Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity. • Prepare and facilitate technical training videos for IT staff as well as customers on an ongoing basis. • Mentor Special Projects intern and others on ServiceNow and ITIL best processes. • Assist management with project coordination and act as backup when required. • Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies. • Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148281 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Business Analyst job openings in Raleigh, NC Jobs List NCDOT - Business Analyst- Senior (744264) Create date: 09-Aug-2024 **Remote Max Submittals by Vendor: 2 Start date : 08/07/2024 End Date : 08/08/2025 Submission deadline : 08/15/2024 Client Info : NCDOT Description : ------------------------------------------------------ This is a remote position. The North Carolina.... (This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Technical Specialist- Mid Level (733627) Create date: 17-Apr-2024 Remote No of Submissions : 2 Start date : 04/22/2024 End Date : 10/22/2024 Submission deadline : 04/18/2024 Client Info : NCDIT Description : ------------------------------------------------------ The NC Department of Information Technology is seeking a SharePoint Product.... (This job is for - Business AnalystJSON Jobs in NC Raleigh Specialist - (in Raleigh, NC)) DHHS Business Analyst- Mid Level (733580) Create date: 10-Apr-2024 Hybrid start date :05/01/2024 End date :05/01/2025 submission deadline : 04/15/2024 client info : NCDHHS-PH Description : Responsibilities include, but are not limited to: · Manage the day-to-day implementation of QPHEs.... (This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDHHS Business Analyst- Senior (733341) Create date: 10-Apr-2024 Remote start date :05/06/2024 End date :05/05/2025 submission deadline : 04/16/2024 client info : NCDHHS-AM Description : Primary tasks include: • Identify and document stakeholders, data flows, and current and future state process .... (This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDOT - Business Analyst- Senior (731366) Create date: 18-Mar-2024 Remote start date :04/08/2024 End date :04/04/2025 submission deadline : 03/22/2024 client info : NCDOT Description : This is a remote position. The North Carolina Department of Information Technology (NCDIT) - Transportation .... (This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC))    Business Analyst job openings in other states Jobs List ELECT - Business Analyst 3 (746061) Create date: 10-Sep-2024 No of submissions : 2 Start date : 9/15/2024 End date : 12/31/2024 Submission Deadline : 9/13/2024 Client info : ELECT Note : Work Arrangement: Hybrid Agency Interview Type: In Person Only Description: Agile Business Systems Analyst for Virginia Department of E.... (This job is for - Business Analyst Jobs in VA Richmond Analyst - (in Richmond, VA)) SAO Finance (A/P) Business Analyst (746367) Create date: 05-Sep-2024 No of Submissions : 2 Start date : 09/10/2024 End Date : 06/30/2025 Submission deadline : 10/07/2024 Client Info : SAO Note: * Agency Interview Type : Either Web Cam or In Person * Hybrid Description : Duties & Responsibilities: The .... (This job is for - Business Analyst Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Business Analyst/Consultant IV - 134747 Create date: 05-Sep-2024 No of submissions : 1 Start date : 10/21/2024 End date : 06/30/2025 Submission Deadline : 9/11/2024 4:00:00 PM Client info : ETF Note : * Interview Process: 2 rounds via MS Teams * Duration of Contract: 6/30/2025, likely to extend * Onsite or Remote? No .... (This job is for - Business Analyst Jobs in WI Madison Analyst - (in Madison, WI)) VDOT Business Analyst 4 - AMD (743503) Create date: 05-Aug-2024 Hybrid No of Submissions : 2 start date :08/26/2024 End date :06/30/2025 submission deadline : 8/8/2024 client info : VDOT Note: * Agency Interview Type: Web Cam Interview Only * .Business Analyst - Finance Experience Required - Long Term Position - 2 years o.... (This job is for - Business Analyst Jobs in VA Richmond Analyst - (in Richmond, VA)) FCCS-Business Analyst 5 (743283) Create date: 24-Jul-2024 No of Submissions : 2 start date :07/29/2024 End date :06/30/2025 submission deadline : 07/28/2024 client info : FCCS Note: AM: Stacy Walker * Hybrid: At least 3 days per week * Candidate must live in OH * In Person Interviews .... (This job is for - Business Analyst Jobs in OH Columbus Analyst - (in Columbus, OH))    Business Analyst job openings in NC Jobs List NC FAST/HSBIA Child Welfare Trainer/Content Dev (727486) Create date: 10-Jan-2024 Hybrid start date :01/15/2024 End date :07/25/2024 submission deadline : 01/16/2024 client info : NCDHHS-NCFAST Description : Important Note: Statewide travel up to 30% of the time is required in the performance of the work for this pos.... (This job is for - Business Analyst Jobs in NC Durham Consultant - (in Durham, NC)) NC - Meck County - Developer/Programmer- Mid Level (721711) Create date: 05-Oct-2023 Remote start date :10/02/2023 End date :09/30/2024 submission deadline :10/11/2023 client info :Mecklenburg County - Information Technology Services - Service Development Description : Contractor shall provide POSSE consulting services.... (This job is for - Business Analyst Jobs in NC Charlotte Developer - (in Charlotte, NC)) NC FAST Agile Project Manager (668330) Create date: 14-Dec-2021 Start Date :12/13/2021 End Date :12/12/2022 Submison Deadline :12/21/2021 Client Info: NCDHHS-NCFAST note: * Agency Interview Type:Webcam Interview Only Description : NC FAST is looking for an experienced Agile Project manager to provide senior level.... (This job is for - Business Analyst RFP Jobs in NC Durham Manager - (in Durham, NC)) SAS/SQL Fraud Analyst - 70893 Create date: 14-Jan-2021 Note: This is a markup account, please list consultants W2 hourly pay rate in the comments section when submitting. Upon offer, it is required to show consultants W2 take home pay in the Exh A. Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: Business Analyst Jobs in NC Charlotte Analyst - (in Charlotte, NC)) Business Analyst(With Libor) Create date: 05-Oct-2020 Requirements Years of work experience: 5 year(s) IT skills Must have Business Analyst 6 year(s) of experience Libor 2 year(s) of experience Languages Must have English Native or bilingual proficiency Experience required Job Description Libor Business Analyst Jobs in NC Charlotte Analyst - (in Charlotte, NC)) (Analyst: Business Analyst, Customer Service Skills, Technical Staff, User Documentation Information Technolog in Raleigh, NC)

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