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Business Analyst OCM Analyst
(Jobs in Albany, NY)
 
Requirement id 133074
Job title Analyst
Job location in Albany, NY
Skills required Business Analyst, Customer Service, Zendesk Tools, OCM
Open Date 08-Apr-2022
Close Date
Job type Contract
Duration 30 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Business Analyst, Customer Service, Zendesk Tools, OCM

Description:

Day-to-Day Tasks include, but not limited to:

Develop and implement an Organizational Change Management (OCM) Plan and Program
Develop a comprehensive Communication Plan and Stakeholder Analysis
Identify communications channels, and issue communications to the Project Team, Executives, Stakeholders, wider NYSED/ACCES-VR community, as necessary
Conduct weekly/monthly meetings with stakeholders/subject matter experts to identify/prioritize/and plan for new change initiatives
Brief Executive Team weekly/monthly on new and in-progress change initiatives
Assist the OCM Team in the further development of a Knowledge Management solution

Qualifications:

Business Analyst - Analyzes an organization or business domain (real or hypothetical) and documents its business or processes or systems, assessing the business model or its integration with technology with distinct deliverables to a solution.
Expert – 84+ Months - Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.
84 Months of Customer Service Experience
84 Months of Experience Working Independently and Providing Direction/Training to Team Members
48 Months of Experience with Zendesk or Other Help Desk Support Software
48 Months of Experience Managing Vendor Relations
48 Months of Tier 2 Customer Service Experience
48 Months of Experience Developing Training Materials
24 Months of Experience or Exposure to Supporting Youth and Family Services Programs
12 Months of Experience Using Mobile Device Management Tools (e.g., SchoolDude/Brightly)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133074 while calling.
 
Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),
Business Analyst job openings in Albany, NY
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* On-site/Remote : On-site

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* On-site/Remote : On-site

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Senior Business Analyst - EXPEDITED-7667
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Submission Deadline : 2/7/2023

Note:

* Interview: Phone or video call then in-person.

Description :

LOCATION: Albany, NY – Onsite

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Create date: 26-Jan-2023
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* On-site/Remote : On-site

* Interview : Phone or video call; then in-person

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Senior Business Analyst - 7615
Create date: 24-Jan-2023
start date : 02/24/2023

End date : 08/24/2025

submission deadline : 1/31/2023

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* On-site/Remote : On-site

* Interview : Phone or video call; then in-person

Description :

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Start date : 10/14/2024

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Business Analyst/Consultant IV - N/A - 134851
Create date: 17-Sep-2024
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No of submissions : 2

Start date : 10/14/2024

End date : 06/30/2025

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Start date : 09/10/2024

End Date : 06/30/2025

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* Agency Interview Type : Either Web Cam or In Person

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Business Analyst/Consultant IV - 134747
Create date: 05-Sep-2024
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End date : 06/30/2025

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 Business Analyst job openings in NY
Jobs List

Expert Business Analyst - 7679
Create date: 08-Feb-2023
start date : 03/16/2023

End date : 08/16/2025

submission deadline : 2/15/2023

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* Interview : Phone or video call; then in-person

Description :

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Description:

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Day-to-Day Tasks include, but not limited to:

Work in coordination with a team of developers to expand the current system.
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Expert Software Architect- 5890
Create date: 07-Jan-2022
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Guide a team of developers to expand the current system.
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(Analyst: Business Analyst, Customer Service, Zendesk Tools, OCM in Albany, NY)
     
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