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Business Analyst Visio Documentation Skills ITSM Financial Management SLAs Analyst<
 
Requirement id 99867
Job title Analyst
Job location in Painted Post, NY
Skills required Business Analyst, Interpersonal And Communication Skills, Ms Office (Word Excel, Power Point), Visio Documentation Skills ITSM Financia
Open Date 05-Nov-2019
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: Business Analyst, Interpersonal And Communication Skills, Ms Office (Word Excel, Power Point), Visio Documentation Skills ITSM Financia

We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen.

Note:

* Candidate must be local

Description:

Client combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Here are the details:

Position: Business Analyst

Location: Painted Post, New York

Duration: 6+ Month W2 Rolling Contract (Potential to Go Perm)

Day-to-Day Responsibilities:

Assist project shaping, risk profiling, estimating and drafting of business case/ROI
Facilitate discovery sessions with all levels of the organization - from Subject Matter Experts (SMEs) and various Service Owners up to C suite leadership
Identify, categorize and maintain business and technical requirements
Review information and trends to ensure outcomes achieve desired results
Conduct maturity assessments which highlight areas of improvement or concerns
Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
Identify issues and risks
Communicate, liaise and contribute to organizational change management with various departments- verbally and/or through written documentation
Identify root cause of problems discovered during requirements mapping
Maintain a product backlog of all problems, improvements or needed adjustments that require further actions
Communicate status showing progress towards defined goals and tasks, as well as to highlight discovered opportunities and next steps

Must Haves:

Strong experience designing and implementing IT services in large scale enterprise environments
Two (2) plus years experience in defining, updating, deploying and managing IT Service Management (ITSM) processes, roles and technology to support ITSM practices for Fortune 500 organizations
Two (2) plus years working experience as a Business Process Analyst
Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, implementing SLAs and services
Experience with collaboration across functional borders throughout IT service lines
Excellent interpersonal, communication, collaboration and documentation skills
Experience with organization change management
Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques
Strong experience in the use of Visio or similar tool
Proficient with Microsoft Office (Word, PowerPoint, Excel)
Bachelors in Business Management, Information Technology, Financial Management or similar relevant field Preferred

Qualifications

Experience developing business cases and estimates including chargeback and TCO

Nice to Haves:

Five (5) plus years working experience as a Business Process Analyst Five (5) plus years experience in defining, updating, deploying and managing ITSM processes, roles and technology to support ITSM practices for Fortune 500 organizations
Experience with ServiceNow
Experience with Technology Business Management (TBM)
Experience with Prosci or similar change management methodology
Experience with Agile methodology and Systems Development Life Cycle (SDLC)
ITIL foundation certification
PMI Professional in Business Analysis (PMI-PBA)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99867 while calling.
 
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