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CMDB Services Service Now Expertise Developer
(Jobs in Mountlake Terrace, WA)
 
Requirement id 94335
Job title Developer
Job location in Mountlake Terrace, WA
Skills required CMDB, Incident Management, Business Applications, Services Service Now Expertise
Open Date 25-Jun-2019
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: CMDB, Incident Management, Business Applications, Services Service Now Expertise

start date:7/15/2019
End date:01/14/2020
submission deadline:7/15/2019

Description:

we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for the people who work here.

The client currently has a CMDB (Configuration Management Database) in production. A CMDB is a database that is used to track and map services and applications to the technical assets that they consume. A CMDB also stores and tracks accountabilities for all the above assets. Clients CMDB is currently being redesigned to provide more effective knowledge for Clients operational support teams. These teams will use the knowledge in the CMDB to improve the following operational support processes: Incident Management (addressing issues that impact users ability to utilize application/systems – the CMDB will help reduce outage time), Change Management (the process for safely introducing change into production – the CMDB will reduce the risk of change), Problem Management (addressing the root cause for system issues in production – the CMDB will reduce the time and effort it takes to discover root cause). Additional data points on this initiative: • The CMDB initiative will help drive several other projects currently underway/on the books, including operational establishing service agreements between IT Operations and the Delivery teams. • The CMDB initiative is a part of the IT Shared Lever, namely: Reliability. • The CMDB design phase has already commenced and so timing is critical to bring on additional resources • The primary end users for the Knowledge in the CMDB will be those operational support personnel chartered with using the knowledge to support business applications and services • Review design deliverables and provide feedback. • Once the design is complete, work with the onsite ServiceNow developers to develop clients ServiceNow CMDB based upon that design. Skills required: • Experience developing in ServiceNow against defined design parameters • Experience collaborating with IT, Business and leadership to obtain consensus on the interpretation of requirements • Extensive experience developing CMDB in ServiceNow • Experience following documented delivery protocol
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94335 while calling.
 
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(Developer: CMDB, Incident Management, Business Applications, Services Service Now Expertise in Mountlake Terrace, WA)
     
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