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CMDB SLAs Technical Support MIS Administrator
(Jobs in RALEIGH, NC)
 
Requirement id 56197
Job title Administrator
Job location in Raleigh, NC
Skills required CMDB, Change Management, SLAs, Technical Support MIS
Open Date 07-Sep-2016
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: CMDB, Change Management, SLAs, Technical Support MIS

Start Date : 06/06/2016
End Date : 09/30/2016
Submitted Deadline: 09/13/2016
Description :

Required Skills:
Perform core configuration tasks
Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
Use mobile clients
Activate plugins
Add users, groups and roles
Manage data with tables, the configuration management database (CMDB), import sets and update sets
Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
Create workflow activities and approvals
Configure alerts and notifications
View upgrade history and status
Control system access and data security
Run reports, configure service level agreements (SLAs) and perform instance branding and customization

Preferred Skills:
Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control
Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
Detailed knowledge of applicable security policies and standards
Bachelors Degree in Computer Science, MIS, Engineering or related field
Ability to work independently with minimal direction.
Ability to communicate to a wide variety of audiences, both business and technical
Hours of Support:
Initially the support hours will be during regular business hours but off hours support will be required to support the deployment to include nights and weekends.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 56197 while calling.
 
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(Administrator: CMDB, Change Management, SLAs, Technical Support MIS in Raleigh, NC)
     
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