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CMS Design Analyst
(Jobs in Plymouth, MN)
 
Requirement id 109740
Job title Analyst
Job location in Plymouth, MN
Skills required CMS, Scripting, Agile Methodology, Design
Open Date 02-Sep-2020
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: CMS, Scripting, Agile Methodology, Design

Job Description :

Senior IT Network Analyst -ICM

Location: 100% Remote

Duration: 3-4 months (contract until 12/31/2020)

The Senior IT Network Analyst provides call center application support in ICM, PBX, and other voice/telecom applications.

Principal Duties and Responsibilities

Build and maintain Optum call routing by utilizing ICM, Avaya PBX

Build and maintain PBX CMS skills, VDNs, and vectors

Provide input to Design & Build functions of Telephony Environment

Ongoing daily support of voice/data activities

Adapt as required by changing business needs, complete additional responsibilities as assigned

Required Experience:

Bachelors degree from four-year college or university in Computer Science or Telecommunications Engineering or equivalent work experience preferred.

5+ years experience in architecting, deploying and supporting Enterprise call routing delivery solutions

Prior experience with telephone switch programming on an Avaya and Cisco platforms.

Prior experience with VOIP, IP networking and PBX systems.

Prior experience with large to very large enterprise environments that include multiple site location.

Call Center ACD with EAS design, setup, mplementation/maintenance and support for skills

PBX Vectoring/Scripting

IVR Configuration/Setup Experience and the ability to learn a proprietary IVR infrastructure

Agile Methodology Trained

that ICM scripting is a must
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 109740 while calling.
 
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(Analyst: CMS, Scripting, Agile Methodology, Design in Plymouth, MN)
     
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