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COTS OITS BachelorS Degree In Computer Science Information Systems Or Related Field
 
Requirement id 150066
Job title Developer
Job location in Lakewood, CO
Skills required COTS, OITS, Change Management, BachelorS Degree In Computer Science Inf
Open Date 18-Oct-2024
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: COTS, OITS, Change Management, BachelorS Degree In Computer Science Inf

No of Submissions: 1

Start Date: 11/11/2024
End Date: 11/11/2025
Submission Deadline: 10/31/2024

Client: OIT

Note:

* Position Location: Hybrid

* Candidate Must Be Local

Description:

OIT at CDPS is seeking a full-time Sr. Dev Support person to join CDPS (Colorado Department of Public Safety), primarily focused project integrations for CDPS Applications and related systems. This position assists with identifying, evaluating, implementing, and managing support requests and/or project tasks across the State of Colorado in a technical environment. Decision making responsibilities requires independent analysis evaluating, interpreting and determining non-standard solutions depending on job level.


Primary Job Duties:

Development – 60%

This position assists in the implementation, maintenance and support of essential applications for the Colorado Department of Public Safety. Duties included are

Provide technical development tasks to integrate applications into the CDPS Enterprise Application environment.
Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
Ensure activities are consistent with established service portfolio policies, procedures, standards and guidelines.
Collaborate across a matrix management environment with OIT and CSP department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
Handle simultaneous requests of varying complexity from within OIT.
Adhere to Change Management policies and protocols established by OIT, particularly related to implementing production system changes

Tier I and II Support - 25%

This position assists in providing technical support to CDPS, which includes the use of OITs incident/change order system and the following activities:

Follow up on resolved/closed tickets to ensure customer satisfaction.
Provide support for hardware and software issues over the phone, in person and/or remotely.
Provide resolution and assistance for current operating systems (Windows 10).
Deploy new or rebuilt computers and technology equipment based on OIT and agency security and operational policies.
Provide answers to end-users by researching answers; assist with training, and guiding users through corrective steps by direct assistance.
Collaborate with Network, Application, Database and Server teams to resolve issues during system upgrades and outages.
Respond to and correct computer system (hardware) related issues in cooperation with OITs Deskside support team.
Provide resolution, assistance and limited training to standard

supported applications:

Productivity software
Internet Browser applications
Antivirus-Security programs
Proprietary applications and systems
Receive and/or log service incidents into ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
Document system architecture in Visio, Word, and Excel.
Use established tools to track hardware and software assets.
Share new documentation/information with Service Desk or appropriate IT groups.
Assist in ensuring systems are patched and updated using enterprise tools i
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150066 while calling.
 
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(Developer: COTS, OITS, Change Management, BachelorS Degree In Computer Science Inf in Lakewood, CO)
     
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