COTS Troubleshooting Information Technology Analyst (Jobs in Boston, MA)   Requirement id 65843 Job title Analyst Job location in Boston, MA Skills required Software Systems Analyst, COTS, Troubleshooting, Information Technology Open Date 29-Nov-2017 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Software Systems Analyst, COTS, Troubleshooting, Information Technology BID SOLICITATION NUMBER: BD-18-1030-0P100-0P110-21871 Submission Deadline : 12/06/2017 04:00:00 PM Start Date : 12/16/2017 End Date : 6/15/2018 Client : Department of Transportation Description : General Requirements: CORI requirements: _X_After candidate selection Interview requirements: _X_ Initial contact by phone, interview may be in person Maximum acceptable hourly rate: $50 to $70 May be filled PRIOR TO CLOSE DATE: __Yes _X_No (Rolling Enrollment enabled on COMMBUYS - allows resumes to be downloaded prior to close date) Close Date: 12/6/2017 at 4pm (Resumes not allowed after this date and time) Additional Resume Submission Specifications and Requirements: • Total number of positions sought: _1_ • Maximum number of resumes per ITS63 Vendor: _2_ • All Bidders must complete line item on Candidate Bid Sheet for each resume submitted. • Resumes and Candidate Bid Sheet must be submitted via COMMBUYS – for training see Job Aids for Vendors on www.commbuys.com or contact 1-888-627-8283 or commbuys@massmail.state.ma.us for assistance. • Only Right to Represent (RTR) candidates allowed. • If more than one vendor submits the same candidate name, then the lowest vendor bill rate is used or if vendor bill rate is the same then the highest Candidate Pay Rate is used or if the Candidate Pay Rate is the same then the vendor with the earliest submittal date to issuer is used. • No phone calls please – to ask questions please use Q&A button on the COMMBUYS Bid. • Rates are all-inclusive (travel and any additional expenses are included in the rate) • W-2 required and copies will be collected annually in May (1099s are not allowed). Worksite Address: MassDOT, 10 Park Plaza, Boston, MA 02116 Engagement Length: 6 months Renewable: _Yes__ (Yes or No) Project(s) Duration: N/A Hours per Week: 40 Other Schedule Related: none Interviewer: Emily Branson, Director of RMV Applications Rate Card Title from the Rate Card #6 posted on COMMBUYS: Software Systems Analyst COTS Level II Support We are seeking a senior IT Level II support technician with a background supporting COTS (commercial off-the-shelf) products, customized and integrated with internal applications. As a team leader this role participates in the planning and implementation of policies and procedures to ensure applications are functioning and that incidents are resolved with maximum efficiency; manages vendor SLAs and small patching or upgrade projects; leads the team in developing trouble-shooting guides and knowledge-base articles and managing incidents from receipt to delivery, including collaboration with internal and external resources. As a team member, the role anticipates, identifies, troubleshoots and resolves hardware and software problems as related to a COTS application. Knowledge Requirements: -Understanding the environment: This role will have the responsibility to lead matrixed diagnostic efforts when production incidents arise. While the support lead will not need expertise, he/she must be conversant with the components of a Microsoft-centered corporate IT environment: networking functionality and capability; basic knowledge and understanding of principles, capabilities, and operations of network and communications devices such as servers, routers, intelligent hubs, gateways, and backbones will be essential for working with matrixed teams to problem-solve. -Trouble-shooting and monitoring skills: Fluency in trouble-shooting techniques, problem analysis regarding the complex interactions of hardware, software, both internal and external; use of software utilities including light scripting of monitoring tools -Interpersonal skills: strong customer-service orientation   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 65843 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Software Systems Analyst job openings in other states Jobs List Business Analyst/Consultant IV - N/A - 134851 Create date: 17-Sep-2024 Position Title : Madison, WI - IT - DOT - ASD - BITS - Business Analyst/Consultant IV - N/A No of submissions : 2 Start date : 10/14/2024 End date : 06/30/2025 Submission Deadline : 9/23/2024 4:00:00 PM CST Note : * Interview Process: Teams interview with Camera On.... 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