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COTS SQL Exp System Documentation Vendor Management Experience Technical Writing An
 
Requirement id 131303
Job title Analyst
Job location in Mechanicsville, VA
Skills required COTS, Facilitation Skills, Requirements Gathering, SQL Exp System Documentation Vendor Mana
Open Date 13-Jan-2022
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: COTS, Facilitation Skills, Requirements Gathering, SQL Exp System Documentation Vendor Mana

Start Date :01/31/2022

End Date :06/30/2022

Submission Deadline: :01/18/2022

Client Info: ABC

Note :

* Agency Interview Type: Web Cam Interview Only

Description :

Vendors - pls ready before your submit:

ABC is transitioning to a Hybrid work schedule. As of January 10, ABC requires all resources to be in the office 1 day a week. The other four days are remote.

At some future point (they are not sure exactly when, but at least a month from this week, ABC will require all resources to be in the office 2 days a week. The other 3 days will be remote.

There will then be a third and final change (again I do not have a solid date), where ABC will required all resources to be in the office 3 days a week. The other 2 days will be remote. The communicated plan is that this will be the target end state.

Before you submit your candidate, please make sure you discuss with them and your candidate agrees to this changing schedule/arrangement.


ABOUT THE ROLE

This position will be serving as a Sr. BSA, Accela Administrator and support process coordinator for Virginia ABCs VAL (Virginia ABC Licensing) System. The first phase of the system will go-live on January 3rd, with a second larger phase scheduled for a few months in the future.

The VAL system is implemented on the Accela platform and is a custom implementation that relies on a combination of configuration and scripting (java script/json). If the incoming candidate does not already possess a knowledge of Accela administration, they will only need to learn the configuration side of it. No scripting will be required.

The existing support process will rely on the incoming candidate to facilitate the triage of incident tickets escalated from either the Tier 1 support group or from the business administrator and if it is not something within their capabilities to resolve it is escalated and resolved by the appropriate group (other ABC IT Operations group or 3rd party vendor support).

The incoming candidate will be responsible for seeing all tickets through to resolution and will be instrumental in helping to revise and refactor the support processes to accommodate a larger rollout for phase 2, which may include the cloud SAAS platform.

In addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests. Depending on the impact and scope of the enhancement, the candidate would partner either with internal ABC IT resources or 3rd party vendor resources to implement the changes.

The incoming candidate needs to be a self-starter and fast learner, who remains calm under pressure and can respectfully and professionally deal and negotiate with, at times, difficult clients.

Primary Responsibilities:

-Serve as IT product configuration administrator for configuration only for the new VAL (Virginia ABC Licensing) online system
-Partner with business and IT stakeholders to identify and implement configuration-based enhancements to support the VAL system based on industry best practices
-Troubleshoot and resolve configuration-related issues and defects and determine whether to Escalate to Accela support
-Responsible for submitting and partnering with 3rd party vendor support for the resolution of defects and the implementation of prioritized enhancements that involve advanced scripting or the maintenance of existing and/or addition of new batch jobs
-Partners with the business owner to evaluate Accela product upgrades and perform an impact assessment on both the existing system and business processes
-Elicits and writes requirements for all requested enhancements to the VAL system
-Creates and/or maintains appro
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131303 while calling.
 
Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),
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