CRM Written And Verbal Communication Skills Organizational Skills Self Starter Cons   Requirement id 114844 Job title Consultant Job location in Atlanta, GA Skills required Customer Service, Bachelors Degree, CRM, Written And Verbal Communication Skills Open Date 09-Mar-2021 Close Date Job type Contract Duration 297 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Customer Service, Bachelors Degree, CRM, Written And Verbal Communication Skills start date:04/01/2021 End date:12/31/2045 submission deadline:03/31/2021 Description: it is a Managed Service Provider (MSP) which utilizes a proprietary Vendor Management Solution (VMS). we works with State agencies to help our clients hire and manage IT contractors. Not only do we help find the best contractors at the best rates, by gathering proposals from a network of staffing suppliers, but we also create efficient and accountable hiring and resource management. The Account Services team provides an important support service that is crucial to building and maintaining quality relationships with clients and suppliers. The main role of the Account Services Associate is to identify and solve customer inquiries and problems that hinder service delivery. You will interact with clients or end users daily to provide system support, offer assistance with billing inquiries, handle client complaints, and also provide company program information & registration details as requested. Being an Account Services Associate you play an integral role in customer relations. You are the voice of the company and also the voice of the customer. Logging and tracking common problems and solutions, and also communicating client suggestions for changes and improvements to the application will be key to your success in this role. Account Services Responsibilities: Telephone, email and chat support Provide a service link between Covendis and the client. Act as Tier 1 Help Desk support for clients. Assist Program Managers as required with Customer issues. Work to ensure that service delivery is continuous and smooth Log and track problems and resolutions. Work to resolve customer issues with suppliers and suppliers issues with customers. Qualify suppliers as required (annually and as requested by the customers). Provide customer assistance with the use of the application. Log client suggestions for changes and improvements to the application. Work with customers to provide required data and help them to interpret it. Pull metrics and create customized reports for clients as required. Query customers as to their need for customized reports. Company Mission: Our mission is to make it easier for our clients to work with the professionals that provide them with service. We do that by making sure everything we do is: Quality Error free Timely Done in a professional and friendly way Requirements: Bachelors Degree preferred, or equivalent combination of education, training, and experience Customer service mindset Experience with CRM or VMS software applications Excellent written and verbal communication skills Proficient in Microsoft Office programs Strong Organization skills Curiosity and satisfaction in solving problems Detail-oriented Multi-tasking ability Self Starter/Self Motivated Familiarity with office software, hardware, and phone systems Previous experience in IT industry, government, recruiting preferred Experience as a Client Services Associate or other administrative role a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 114844 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Customer Service job openings in Atlanta, GA Jobs List Service Desk Team Lead - 49335 Create date: 05-Dec-2022 start date:12/15/2022 End date:06/30/2023 submission deadline:12/30/2022 client info : APS - IT Description: we are seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports APS schools and administrative locations. Help DeskSLA Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Interactive Field Tech Support Analyst- 58462 Create date: 05-Jul-2022 Start date : 07/18/2022 End date :06/30/2023 Submission deadline :07/18/2022 Client Info : APS - IT Description : Interactive Field Tech Support Analyst Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements .... 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(This job is for - Troubleshooting Jobs in GA Atlanta Administrator - (in Atlanta, GA)) Student Device Support Specialist - 56037 Create date: 11-Dec-2020 start date:12/21/2020 End date:06/30/2021 submission deadline:12/31/2020 Note: * Candidate must be local or willing to commute or relocate. * Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.) * 6 months (initial) .... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA))    Customer Service job openings in other states Jobs List VDOT - Technical Support Analyst 4 (749559) Create date: 31-Oct-2024 No of Submissions : 2 Start date : 11/25/2024 End Date : 06/30/2025 Submission deadline : 11/5/2024 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite * local candidates strongly preferred * interviews will be conducted ONSITE.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) Administrative Services Assistant - 63452 Create date: 07-Oct-2024 No of Submissions: 2 Start date : 10/21/2024 End date : 06/30/2025 Submission deadline : 10/21/2024 * Client info: TN DOH * Position Location: On Site Description: This position will act as a Procurement Officer on our purchasing team. General Duties for this.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) Administrative Services Assistant -63396 Create date: 04-Oct-2024 No of Submissions : 2 start date : 10/01/2024 End date :06/30/2025 submission deadline : 10/11/2024 client info : TN DHS Note: * Position Location: On Site * Candidate Must Be Local Description : 73.... 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(This job is for - Scheduling Jobs in TN Blountville Consultant - (in Blountville, TN))    Customer Service job openings in GA Jobs List GA DHS - Help Desk Analyst SHINES (681640) Create date: 10-May-2022 Start Date :05/30/2022 End date :06/30/2023 Submission Deadline :05/13/2022 Client Info :DHS Description : The GA SHINES Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and active.... (This job is for - MS Office Jobs in GA Georgia Analyst - (in Georgia, GA)) Dekalb- Customer Service Support (660408) Create date: 24-Aug-2021 Start Date :09/07/2021 End Date :06/30/2022 Submission Deadline :08/27/2021 Client Info : Dekalb - IT Note : * Agency Interview Type: Either Web Cam or In Person Description : Online Registration and Records specialists utilize computer/technical, customer.... (This job is for - Equivalent Jobs in GA Estates Consultant - (in Estates, GA)) Field Tech Support Analyst - 54261 Create date: 07-Dec-2018 Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations. Summary: The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned loc.... (This job is for - job Jobs in GA SWAtlanta Analyst - (in Swatlanta, GA)) On-Line Registration Clerk - 53533 Create date: 12-Jun-2018 Start Date :07/09/2018 End Date :06/28/2019 Submission Deadline :06/20/2018 Client Info :GaDCS Description : Online Registration customer care and processing specialists are responsible for handling calls from new and existing customers regarding the roll-out of a new w.... 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