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Chatbots Consultant
(Jobs in Salem, OR)
 
Requirement id 138375
Job title Consultant
Job location in Salem, OR
Skills required Microsoft Azure, Chatbots, ADHOC Reporting Skills,
Open Date 09-Jan-2023
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Microsoft Azure, Chatbots, ADHOC Reporting Skills,

start date:1/2/2023
End date:06/30/2023

submission deadline: 01/14/2023



Description:

we are looking to contract for the development, implementation, licensing, support and maintenance of an accessible, web-based live chat solution to allow for interaction between the DOJ Civil Rights Unit and our constituents reporting hate/bias crimes and incidents and violations of Oregons sanctuary laws. This solution must deliver the following:

· Responsive web app to allow for use on both computers and mobile devices

· Present terms of use and require acceptance (informed consent) before starting chat session

· Allow for anonymous chat sessions

· Queue chat requests until an agent is available

· Display a message and prevent initiators from starting a chat session outside of normal business hours and/or when the queue is excessively long

· Prevent file uploads

· Ability to selectively block and/or terminate session initiators in response to inappropriate use by individuals or security risks

· Ability to request interaction in specific languages and route to agent(s) fluent in that language

· Support 5-10 simultaneous agents

· Log and save transcripts of all chat sessions. Chat logs access must be restricted to system administrators or designated super users. 

· WCAG-2.1 compliance for accessibility

· Report on basic stats

o Overall number of chats

o Number of chats by agent

o Average duration of sessions

o Attempted chats where agent availability or language ability prevented usage/interaction

· Provide for supervisor role

o Ability to monitor active sessions

o Ability to break into active sessions

o Ability to run reports on-demand

o Ad-hoc report creation

· Must be installed and hosted in DOJs Microsoft Azure tenant

· Must be fully operational by June 30, 2022
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138375 while calling.
 
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(Consultant: Microsoft Azure, Chatbots, ADHOC Reporting Skills, in Salem, OR)
     
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