Cisco Call Routing Tables Analyst (Jobs in Seattle, WA)   Requirement id 92580 Job title Analyst Job location in Seattle, WA Skills required SQL, Cisco, Business Systems Analyst, Call Routing Tables Open Date 16-May-2019 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement not found Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: SQL, Cisco, Business Systems Analyst, Call Routing Tables Description : At least 10 years relevant experience required. Responsible for gathering, analyzing, and creating comprehensive work products documenting requirements, including validation and traceability, for existing and new applications supporting various business channels. This position understands how organizations function to accomplish their purpose, and defines capabilities an organization requires to provide a service or meet their goals. Facilitates communication between organizational units to align the needs of business units in order to create requirement work products for solution providers. Plans, directs and completes the analysis of business problems to be solved or product/services to be developed for delivery. Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives. Acts as liaison between the user community and internal IT resources. Plans, facilitates, and participates in working sessions with cross-functional resources. Top Skills Needed: · SQL- need to be proficient with this · Call Routing experience/ They work in CISCO and AVAYA but they are converting over to Cisco complexly Goals of the Project: · This person will be focusing on Analytics and facilitating feedback from other departments · They will be creating new metrics and goal based on data from the call centers o Metrics Include § Call Time § How long it took for something to pick up § Hang up Rate · The BA will be working hand in hand with the developers to create new goals and figure out the impact it will have on the business Start: ASAP Phase one of the project goes until October – This is focusing on internal employees Phase 2 goes to 2020 and that focuses on international and global TMO partners Resumes Needed By: Monday EOD Phone Screens: Tuesday Interview Process- Phone Screen & Onsite interview Personality- Go getter, Self-Starter, Highly Collaborative   Call 502-379-4456 Ext 100 for more details. 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