Cisco CCS Genesys Developer IVR Analyst (Jobs in Plymouth, MN)   Requirement id 101881 Job title Analyst Job location in Plymouth, MN Skills required Business Architect, Cisco, CCS, Genesys Developer IVR Open Date 08-Jan-2020 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Business Architect, Cisco, CCS, Genesys Developer IVR Note : Potential for flexibility on rate! There are 2 job openings, the client job IDs are UHGJP00057510 and UHGJP00057509. Does not have to be local, but must relocate and work onsite. Selling points for candidate : Looking to move quickly!00 We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : What is the specific title of the position? Optum OmniChannel Business Architect What Project/Projects will the candidate be working on while on assignment? The Optum OmniChannel team is transforming our contact center infrastructure through a multi-year program entitled Omni. The Omni program provides a platform level technical refresh for the delivery of inbound customer calls to ~100,000 agents globally, and will also refresh and deliver new customer channel interactions through outbound, chat, email, click-to-call, and other contact types. IDEAL BACKGROUND: The ideal candidate has a strong background in voice and data telecommunications working with software vendors such as Genesys, Avaya and Cisco. They must be well versed in translating business to technical requirements specifically for call center agent migrations across technology platforms as well as other Omni related channels such as IVR, chat, SMS, email. Co-browse, and chat/voice bots. For this role at Optum, we are migrating agents from Avaya/Cisco to a Genesys platform. TOP REQUIREMENTS: Genesys technical implementation knowledge or related skills with a similar software vendor, Business requirements gathering and analysis for call center agent migrations, Ability to lead a large cross-functional team. *** What experience will set candidates apart from one another? Proven ability to lead large enterprise call center agent migrations between technology platforms. OVERVIEW: The Optum OmniChannel Business Architect is a leadership role performing a highly collaborative function across business and IT teams to envision and deliver Omni capabilities to the business. The Business Architect, working with CCS resources (e.g. call flow analyst, platform lead), Suppliers (e.g. Genesys), and enterprise partners (e.g. Optum CIO enterprise architects), collaborate with the business to develop an end-to-end view of Omni capabilities for implementation. Deliverables include high level requirements, designs, and diagrams articulating the Omni solution to be delivered. Solutions vary across lines of business, channels, and integrations (e.g. CRM). Additionally, this role will focus on the delivery of enterprise business and technical capabilities for contact center infrastructure, applications, solution designs, integration to other enterprise systems, and development of end-to-end solutions for all Contact Center Services technology platforms. This role brings a holistic perspective of real-time communications, information, and architectures, and both leads and collaborates across functional teams for acceptance and alignment with overall enterprise business strategies and technology initiatives. Is this person a sole contributor or part of a team? Part of a team. If so, please describe the team? (Name of team, size of team, etc.) OmniChannel Architecture team 10-12 Business Architects. What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis) • Leads and participates in the planning, analysis, and design tasks related to the establishment and implementation of an enterprise OmniChannel architecture. • Defines and communicates the contact center architecture vision for business and technical strategies across contact center infrastructure, applications, personalization, and agent desktop capabilities including end-points (phones). • Engages in business analysis and design f   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 101881 while calling.   Other jobs in MN: Coon Rapids (2), Duluth (6), Eagan (1), Edina (3), Little Falls (1), Maplewood (4), Mineapolis (1), Minneapolis (69), Minnesota (1), North Saint Paul (1), Plymouth (1), Roseville (2), Saint Cloud (3), Saint Paul (41), St Cloud (1), St Paul (5), Unknown (1),    Business Architect job openings in other states Jobs List Lead Business Architect - J-11-342-928 Create date: 15-Aug-2018 Background: This Business Architect position is expected to work in the Washington, DC location supporting various business area engagements in the Healthcare Payer space. Occasional travel may be required. Purpose: Business Architecture is a critical function at the FEP Operations Center (FEPOC). This role helps to.... 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