Cisco CUCM Troubleshoot Communication Skills Interpersonal Skills Specialist (Job   Requirement id 149370 Job title Specialist Job location in Raleigh, NC Skills required Cisco, CUCM, Cisco Voice, Troubleshoot Communication Skills Interp Open Date 09-Sep-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Cisco, CUCM, Cisco Voice, Troubleshoot Communication Skills Interp Position Title : DSOHF EHR- Network Specialist- Expert (Voice Engineer) (746065) No of Submissions : 1 Start date : 09/23/2024 End Date : 09/23/2025 Submission deadline : 09/13/2024 Client Info : NCDHHS Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : The Voice Engineer is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system. This role will ensure the reliability, performance, and security of the voice communication infrastructure, supporting multiple facilities and a diverse range of healthcare professionals. The successful candidate will work closely with IT teams, vendors, and end-users to provide high-quality voice communication solutions that enhance the operational efficiency and care delivery within the organization. Key Responsibilities: System Design & Implementation: Design, deploy, and manage Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, and related voice infrastructure. Develop and implement voice system architecture that meets the needs of a large, multi-site mental healthcare system. Ensure all voice communication solutions are scalable, reliable, and secure. Operations & Maintenance: Perform regular maintenance, updates, and troubleshooting of the Cisco Unified Communications systems. Monitor system performance and proactively address potential issues to minimize downtime and service disruptions. Manage system backups and disaster recovery plans for voice communication systems. User Support & Training: Provide tier 2 and 3 support for voice communication issues, working closely with the IT helpdesk to resolve problems. Conduct training sessions for end-users and IT staff to ensure effective use and management of the voice systems. Document system configurations, processes, and procedures, ensuring up-to-date knowledge base articles for the IT team. Collaboration & Communication: Work closely with network engineers, system administrators, and security teams to ensure the voice systems are integrated and aligned with overall IT infrastructure. Collaborate with vendors and service providers to manage service agreements, upgrades, and technical support. Communicate voice system updates, changes, and best practices to stakeholders across the healthcare system. Project Management: Lead or participate in voice-related projects, ensuring they are completed on time, within scope, and within budget. Develop project plans, including timelines, resource allocation, and risk management strategies. Regularly report project progress to management and stakeholders. Qualifications: Education: Bachelors degree in information technology, Telecommunications, or a related field. Equivalent work experience may be considered. Experience: 5+ years of experience in voice engineering, with a focus on Cisco Unified Communications systems. Proven experience in managing large-scale, multi-site voice communication systems. Experience in the healthcare industry, particularly in a mental healthcare setting, is preferred. Certifications: Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable. ITIL certification is a plus. Skills: In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products. Strong troubleshooting skills with a focu   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149370 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Cisco job openings in Raleigh, NC Jobs List DHHS Network Analyst VoIP Infrastructure Specialist (705975) Create date: 10-Apr-2023 Hybrid Start date :03/20/2023 End Date :09/29/2023 Submission deadline :04/14/2023 Client Info :NCDHHS-INFRA Description : ------------------------------------------------------ Role: Network Analyst, VoIP Infrastructure Specialist Expected Skills: Able to work withou.... 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