Cisco ITIL Development IT Professional Network Admin Engineer (Jobs in ELK GROVE V   Requirement id 49735 Job title Engineer Job location in Elk Grove Village, IL Skills required Cisco, ITIL, Development, IT Professional Network Admin Open Date 12-Nov-2015 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Cisco, ITIL, Development, IT Professional Network Admin NOTE : Start Date : 12/01/2015 End Date : 12/31/2016 Submission Deadline : 11/18/2015 Client Info : COMSYS Description: Voice Engineer - Jr Description Supports the enterprise voice technologies including but not limited to headquarter locations, OPC, domestic and international airports, sales offices, and contact center voice platforms. Responsible for incident, problem and change management of enterprise voice related issues. Liaison to internal and external customers, ensuring enterprise voice-related needs is met. Pre-Identified Candidate/Extension? No If yes, Enter Name of Applicant (No Value) Is this position Contract-to-Hire? No Tasks to be Performed Interface: Manages 3rd party relationships relating to Voice Operations (i.e. Cisco, Avaya, AT&T, etc.) Responsible for incident, change and problem management for related voice platforms. Manages highly visible/risky changes and ensures voice infrastructure is running efficiently. Responsible for routing, logical changes, and infrastructure support of voice platforms. Consults with other technology teams to ensure operational success. Actively participates in the United Daily System Operations briefing, as needed, representing Enterprise Voice Operations with a focus on improving IT services to all United end users. Delivery/Support: Ensure the availability, performance, and operational integrity of Voice Operations domain. Communicates the business impact and ensures the right resources are engaged within incident management to quickly resolve operational issues. Communicates the business impact and ensures the right resources are engaged within change management to minimize operational impact. Uses knowledge of United Airlines business to drive out solutions for tactical direction within Voice Operations. Tracks and escalates open issues to ensure operational success. Coordinate activities with internal and external technology teams to support operational needs of the business. Responsible for providing final approval of technology deployment prior to their promotion into the production environment of enterprise voice devices. Ensures PCI compliance of production voice infrastructure. IT Process Management and Administrative: Encourage and enforce compliance to IT Service Management process and procedures. Ownership of incident, problem and change management for enterprise voice-related issues. Skillset Details Bachelors Degree in Computer Science, Information Systems or other related field, or an equivalent combination of experience, education, and / or training. 7 years of IT experience including 3-5 years in a voice discipline. Voice or Data Network Operations or Engineering experience is preferred. Cisco Call Manager experience preferred. ITIL Foundations Certifications Airline experience is preferred. Communication Skills: Strong oral and written communication skills with the ability to adapt to the audience. Listens to others without interruption and seeks input from others through open communication. Comfortable speaking in front of large groups and to a variety of levels of leadership. Customer Focus: Understands the expectations and requirements of both internal and external customers, acts as their advocate, and communicates transparently to build their trust and respect. Personal Accountability: Regularly demonstrates personal accountability for their decisions, their actions, and the actions of their team and domain. Answers to customers or leadership when outcome does not meet expectations. Leadership: Creates a climate which fosters growth of Managers and individual contributors through respect, empowerment, and transparent communication. Publicly supports the vision an   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 49735 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7),    Cisco job openings in other states Jobs List DSOHF EHR- Network Specialist- Expert (746065) Create date: 09-Sep-2024 Position Title : DSOHF EHR- Network Specialist- Expert (Voice Engineer) (746065) No of Submissions : 1 Start date : 09/23/2024 End Date : 09/23/2025 Submission deadline : 09/13/2024 Client Info : NCDHHS Note: * Agency Interview Type : Webcam Interview Only * .... 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