Communication Document Analysis Call Tracking Expert (Jobs in Raleigh, NC)   Requirement id 133240 Job title Expert Job location in Raleigh, NC Skills required not found, Network Protocols, Communication, Document Analysis Call Tracking Open Date 19-Apr-2022 Close Date Job type Contract Duration 16 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Expert: not found, Network Protocols, Communication, Document Analysis Call Tracking Start Date:04/20/2022 End Date: 04/20/2023 Submission Deadline:04/25/2022 Client Info:NCDOT Description : ***The candidate will work on-site in Raleigh and travel to statewide DOT offices. The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. This request is to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Distribution Center (IT Warehouse) 1529 S. Blount Street Raleigh NC 27603. **TRAVEL REQUIRED** Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133240 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), not found job openings in Raleigh, NC Jobs List NCDOT - Specialist- Expert (722916) Create date: 17-Oct-2023 Onsite start date :10/30/2023 End date :06/28/2024 submission deadline :10/23/2023 client info :NCDOT Description : ***The candidate will work on-site in Raleigh and travel to statewide DOT offices. The NCDIT-Transportation.... (This job is for - Migration Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCDOT - Specialist- Expert (721531) Create date: 26-Sep-2023 Onsite start date :10/09/2023 End date :05/31/2024 submission deadline :10/02/2023 client info :NCDOT Description : This person is required to sit onsite. The NCDIT-Transportation is seeking an Expert Specialist resource for.... (This job is for - Peripherals Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCDOT - Specialist- Expert (709133) Create date: 11-May-2023 Onsite Start date :05/22/2023 End Date :05/22/2024 Submission deadline :05/16/2023 Client Info :NCDOT Description : This person is required to sit on site. The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Service.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Specialist- Expert (696516) Create date: 26-Oct-2022 Start date :11/14/2022 End Date :08/25/2023 Submission deadline :11/01/2022 Client Info :NCDOT Description : This person is required to sit on site. The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Cli.... (This job is for - Communication Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCDOT - Specialist- Expert (694775) Create date: 13-Oct-2022 Start date :10/17/2022 End Date :10/17/2023 Submission deadline :10/18/2022 Client Info :NCDOT Description : ***This is a hybrid position. The candidate will need to be able to get onsite regularly. The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-mont.... (This job is for - Migration Jobs in NC Raleigh Expert - (in Raleigh, NC))    not found job openings in other states Jobs List VSU - Field Service Support Tech(695919) Create date: 26-Oct-2022 Start date :10/31/2022 End Date :01/31/2023 Submission deadline :10/28/2022 Client Info :VSU Description : Replacing 688394. If your candidate was submitted OR interviewed for the role recently under the prev req# 688394 - please do not submit them again. VSU provided parking at no .... (This job is for - job Jobs in VA JacksonHall TechLead - (in Jackson Hall, VA)) VSU-Field Service Support ON SITE(688394) Create date: 14-Sep-2022 Job Title : VSU-Field Service Support Tech-100% ON SITE(688394) Start date :09/26/2022 End Date :12/30/2022 Submission deadline :9/19/2022 Client Info :VSU Description : VSU provided parking at no cost to the contractor. ON Site required - Monday thru Friday. As all work require.... (This job is for - Analytical Skills Jobs in VA Hayden TechLead - (in Hayden, VA)) DelDOT Product Specialist 1 - Tolls (560237) Create date: 29-May-2018 Start Date :06/11/2018 End Date :06/30/2019 Submission Deadline :06/06/2018 Description : The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability a.... (This job is for - job Jobs in DE Newark Specialist - (in NEWARK, DE)) Technical Support 3 - 70116016R Create date: 22-Jan-2016 Description: The client requires the services of one Technical Support Specialist, hereafter referred to as Worker(s), who meets the general qualifications of a Technical Support 3Category,Core Technology Type and the specifications outlined in this document for the client. Required Skills: * Experience .... (This job is for - job Jobs in TX Austin Consultant - (in Austin, TX))    not found job openings in NC Jobs List NCDOT ServiceNowTechnical Specialist (728567) Create date: 08-Feb-2024 Onsite Start date :03/18/2024 End Date : 03/17/2025 Submission deadline : 02/12/2024 Client Info : NCDOT Description : ------------------------------------------------------ This person is required to sit onsite. The NCDIT-Transportation is seeking an Expert Specialis.... (This job is for - job Jobs in NC RockyMount Specialist - (in ROCKY MOUNT, NC)) NC - Meck County - Service Support Analyst- Junior (718076) Create date: 18-Oct-2023 Hybrid start date :10/31/2023 End date :04/30/2024 submission deadline :10/24/2023 client info :Mecklenburg County - Information Technology Services - Technical Services Description : The IT Service Desk Agent I will provide front line.... (This job is for - job Jobs in NC Charlotte Analyst - (in Charlotte, NC)) NCDOT - Specialist- Expert (722073) Create date: 10-Oct-2023 Onsite Start date : 11/13/2023 End Date : 11/12/2024 Submission deadline : 10/16/2023 Client Info : NCDOT Description : ------------------------------------------------------ This person is required to sit onsite. The NCDIT-Transportation is seeking an Expert Specialist re.... (This job is for - Migration Jobs in NC Asheville Specialist - (in Asheville, NC)) NCDOT - Desktop Support Specialist- Expert (705905) Create date: 17-Mar-2023 Hybrid Start date :03/27/2023 End Date :03/27/2024 Submission deadline :03/23/2023 Client Info :NCDOT Description : ------------------------------------------------------ The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-month engagement to work with the.... (This job is for - job Jobs in NC ElizabethCity Expert - (in Elizabeth City, NC)) NCDOT - Specialist- Expert (702074) Create date: 11-Jan-2023 Start date :01/23/2023 End Date :09/16/2023 Submission deadline :01/18/2023 Client Info :NCDOT Description : --------------------------------------------- **The Marion location will be the selected candidates “duty station” but the candidate will work out of a home office when not on the road wo.... (This job is for - Communication Jobs in NC Marion Specialist - (in Marion, NC)) (Expert: not found, Network Protocols, Communication, Document Analysis Call Tracking in Raleigh, NC)

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