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Communications Troubleshooting Consultant
(Jobs in Madison, WI)
 
Requirement id 145361
Job title Consultant
Job location in Madison, WI
Skills required Microsoft Office 365, Communications, Troubleshooting,
Open Date 19-Jan-2024
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Microsoft Office 365, Communications, Troubleshooting,

Start date : 02/19/2024

End date : 06/30/2024

Submission deadline : 1/26/24 at 4:00PM CST.

Client info : DPI

Note :

* Interview Process: Teams interview (with camera and audio on), one round

* Duration: Until 6/30/24 with the possibility of renewal

* Remote or On-site? Hybrid.Candidate must be a current Wisconsin resident or willing to relocate to Wisconsin at the candidates own expense. Employee must to come into the office on a regular basis; 3-4 days per week of being in office, depending on need.

Description :

This full-time position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI).
This team is responsible for supporting DPI staffs technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes.
The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.
Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.
Required Experience:
• Microsoft Office 365 & Windows 10 Support
• Strong communication (written and verbal)
• General software troubleshooting
• Experience creating standard operating documentation for processes that have not already been documented.
• Experience creating troubleshooting documentation for newly discovered software and hardware issues.
• Experience evaluating new hardware and software proposed for agency standardization.
Nice to have Experience:
• Remote support
• Workstation imaging
• Adaptable learner in IT
• Experience using InTune for remote and mobile device management
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145361 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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(Consultant: Microsoft Office 365, Communications, Troubleshooting, in Madison, WI)
     
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