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Configuration System Performance Technical Knowledge Administrator
(Jobs in Rich
 
Requirement id 119345
Job title Administrator
Job location in Richmond, VA
Skills required System Administration, Excellent Communication Skills, Configuration, System Performance Technical Knowledge
Open Date 22-Sep-2021
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: System Administration, Excellent Communication Skills, Configuration, System Performance Technical Knowledge

Start Date :10/18/2021
End Date :06/30/2022
Submission Deadline :09/28/2021

Client Info : DSS

Note :

* Agency Interview Type: Web Cam Interview Only

Description :

*local candidates strongly preferred
*interviews will be conducted via MS Teams or Google Meet.
*candidates will telework now (after coming to office to pick up laptop) until January 2022
*candidates must work onsite as of January 2022


Manage Engine System Administrator supporting Network Operations Security Center (NOSC) staff to provide support for configuration, operations, maintenance, and continual innovation of the existing agency implementation of Manage Engine software that is currently integrated with VITAs Keystone Edge software (Service Now).

A-Manage Engine Configuration – Provide technical assistance and support for continual enhancements and configuration of existing Manage Engine System that includes Service Desk Plus, OpManager Plus, AppManager, and Asset Explorer.
· For Service Desk Plus, the System Admin will support the service catalog, self service portal, incident management, For OpManager support, the System Admin will support User Management, Discovering network resources, classifying devices on maps, integration with vendor data feeds, integration with other applications, alerting faults, and general maintenance functions.
· For AppManager, the System Admin will support set up of monitoring for resources, setting up monitoring for custom applications, configuration of thresholds and actions, and overall administration options
· For Asset Explorer, the System Admin will support Asset discovery, software management, hardware and software inventory, and asset management
· Assist in the porting and conversion of an existing Change Management module to the new Manage Engine implementation

B- Customer Service - Provide fast and useful technical assistance on Manage Engine support. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for NOSC staff.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119345 while calling.
 
Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),
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* Agency Interview Type:Web Cam Interview Only

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(Administrator: System Administration, Excellent Communication Skills, Configuration, System Performance Technical Knowledge in Richmond, VA)
     
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