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Configuration LAN/WAN Multifunctional Support Valid Drivers Licence Fast Paced Envir
 
Requirement id 131592
Job title Consultant
Job location in Dauphin County, PA
Skills required Configuration, PC Hardware, LAN/WAN, Multifunctional Support Valid Drivers Li
Open Date 26-Jan-2022
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Configuration, PC Hardware, LAN/WAN, Multifunctional Support Valid Drivers Li

Start Date :02/28/2022
End Date :06/30/2022
Submission Deadline :02/1/2022

Client Info : PennDOT

Description :

***This requisition will feature first round interviews via Teams.***
***Submit only candidates local to the Harrisburg, PA Area. Please specify the physical residence in the candidates Summary of Qualifications under the details tab.***
***This requisitions current PO is funded through 6/30/22, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/22-6/30/23.***
***Start date for this position is as soon as possible.***
***This position is 100% onsite. The individual in this position will pick up their commonwealth-issued equipment from Materials and Testing Lab in Harrisburg and badging could very well be done during the first week too.***


Candidate will be a member of the District 7 IT Support Team located in Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 7. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will occasionally be required to assist at other local facilities within the District 7 coverage area.

Essential Responsibilities
• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required Skills and Experience
1. Required: Valid Drivers License
2. Required: 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
3. Required: 3+ years experience installing and supporting laptops/docking stations
4. Required: 3+ years experience installing and supporting multifunction print devices
5. Required: 3+ years experience with Remedy or similar ticketing system
6. Required: 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations)
7. Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
8. Desired: Experience with Cisco VPN route
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131592 while calling.
 
Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),
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(Consultant: Configuration, PC Hardware, LAN/WAN, Multifunctional Support Valid Drivers Li in Dauphin County, PA)
     
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