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DBA Verint System Engineering Microsoft Server Windows Server 2008 R2 SQL Server 200
 
Requirement id 44866
Job title Administrator
Job location in Louisville, KY
Skills required DBA, Systems Administration, Verint, System Engineering Microsoft Server Wind
Open Date 09-Apr-2015
Close Date
Job type Not specified
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: DBA, Systems Administration, Verint, System Engineering Microsoft Server Wind

Job Functions:

• Perform installations and upgrades of the Verint WFM (Impact 360 v11.1) and Aspect WFM application.
• Be responsible for identifying and planning for patches and hot fixes.
• Troubleshoot system issues with WFM users and work closely with Verint Support team to resolve issues.
• Work with DBA and Systems Administrators to improve performance and reliability of application as well as upgrades or expansions of existing installations.
• Manage tickets and tracking of application issues and ensure resolution and root cause are achieved.
• Handle any outage situation regarding WFM and documenting resolution.
• Lead key WFM projects such as Single-Sign-On implementation, new CSI feed setup for Chat & Email, WFM rollouts for new Business units, Adhoc Reporting setup, Lab server DR setup
• Create and maintain documentation on WFM applications.
• Assist in educating and training others on the Verint product.
• Collate statistics and reports on the usage of the system and on license management
• Focus on System Improvements and suggest best practices on how to configure and use the WFM tool
Requirements:
• 3+ years of working with medium to large installations of Verint Impact 360 WFM application. Must have outstanding technical knowledge of Verint WFM v11.1 and past versions.
• 6+ years of systems administration or systems engineering experience
• 6+ years of working with Microsoft Server administration (including Windows Server 2008 R2)
• strong SQL knowledge and 3+ years experience with SQL Server 2008 R2
• Excellent communication and interpersonal skills, with the ability to be personable yet persistent.
• Business Analysis skills and knowledge of WFM business features so you can work with WFM users to understand their requirements and issues.
• Logical thinker, with strong problem solving and analytical skills and ability to make trade-offs.
• Great Project Management skills with a can-do attitude
• Ability to be an effective coach and enabler of WFM
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 44866 while calling.
 
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(Administrator: DBA, Systems Administration, Verint, System Engineering Microsoft Server Wind in Louisville, KY)
     
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