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Database IT Support Email Analyst
(Jobs in Charlotte, NC)
 
Requirement id 149320
Job title Analyst
Job location in Charlotte, NC
Skills required Identity Management, Database, Knowledge Management, IT Support Email
Open Date 06-Sep-2024
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Identity Management, Database, Knowledge Management, IT Support Email

No of Submissions : 2

Start date : 09/23/2024

End Date : 06/30/2025

Submission deadline : 09/12/2024

Client Info : Mecklenburg County - Information Technology Services - Technical Services

Note:

* Agency Interview Type : Either Webcam Interview or In Person

* Hybrid

* This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

* The max rate for this position is $32.50/hour.

Description :

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149320 while calling.
 
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Client Info :Mecklenburg County - Information

Note:
* Hybrid

Description :

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* Agency Interview Type : Web Cam Interview Only

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(Analyst: Identity Management, Database, Knowledge Management, IT Support Email in Charlotte, NC)
     
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