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Database ServiceNow Remedy Altiris Help Desk .NET Microsoft Products Consultant
(
 
Requirement id 90776
Job title Consultant
Job location in Columbus, OH
Skills required Telecommunication Applications, Database, ServiceNow, Remedy Altiris Help Desk .NET Microsoft
Open Date 03-Apr-2019
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Telecommunication Applications, Database, ServiceNow, Remedy Altiris Help Desk .NET Microsoft

Start Date :4/29/2019
End Date :12/31/2019
Submission Deadline:Wednesday 4/10/19 at 10:00am EST
Client info :Children Services


Description :
Employee installs and maintains desktop computer system and connectivity to the infrastructure, local and wide area networks throughout the agency; analyzes and troubleshoots the performance issues of the desktop; coordinates information between end-users and IT staff to maintain a fully functioning desktop; documents issues and processes to isolate a component of failure before escalating to a senior technician. The employee will help the agency achieve CFSR standards and help ensure service delivery that focuses on Safety, Permanency and Well-being for the families served by the agency. The employee is committed to practicing cultural competence by: working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages and appearances in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each. The employee will adhere to the agencys Guiding Principles by serving as a child welfare professional, valuing every child, honoring families, and valuing partnerships.

Responsibilities:
Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and
software problems; consults with users on possible solutions. Closes tickets/requests and updates
other needing tracking mechanisms timely. Deploys and installs approved hardware/software.
Completes computer imaging and reformatting hard drives. Provides strong customer service focused
on clear communication and timely follow through.
Provides maintenance and documentation support to agency employee and associates; enters metadata
into repositories (such as Ticket system, MACI); troubleshooting of “Help Desk” support calls as it
pertains to designated connectivity, hardware and software.
Performs loading validation of software; executes unit or system test scripts; provides
maintenance support for application software; develops, organizes, files, and maintains platform
specific documentation. Generates enhancements for existing infrastructure, software or database
systems in compliance with specifications and standards; creates and/or modifies program
modules; creates database diagrams; writes standard queries; writes test cases and/or scripts for
unit and systems testing; verifies unit and system test results to ensure software is producing
desired results. Participates in IT advanced training/certification, supervisory conferences and other
department/agency meetings as needed.
Performs other related duties as assigned.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 90776 while calling.
 
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(Consultant: Telecommunication Applications, Database, ServiceNow, Remedy Altiris Help Desk .NET Microsoft in Columbus, OH)
     
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