Databases Excellent Customer Service Skills Documentation Hardware Software And Net   Requirement id 59452 Job title Developer Job location in Boise, ID Skills required Programming Languages, Databases, Operating Systems, Excellent Customer Service Skills Docume Open Date 28-Feb-2017 Close Date Job type Not specified Duration 15 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Programming Languages, Databases, Operating Systems, Excellent Customer Service Skills Docume Start Date: 03/13/2017 End Date: 06/30/18 Submission Dead Line: 03/07/2017 Client Info: Idaho Transportation Department Description: This position requires a fingerprint background check. Any Felony or certain Misdemeanor Conviction will automatically terminate the PSO and the contractor will not be allowed to work at ITD. Working in Enterprise Technology Services Providing Tier I & Tier 2 technical support for the Idaho Transportation Department. Customer interactions include phones in Service Desk, e-mail responses, and face to face technical support. You will be augmenting existing ETS Staff providing support to all end users of ITD Technology Software and Hardware. In addition to our Tier 1 & Tier 2 technical support, we are also needing experience or ability to provide Unified Communications and Collaboration support including WebEx, Video Tele-Conference, and Audio Conference support. This position will answer, respond and resolve requests and incidents regarding software and hardware submitted via phone, e-mail, and in-person. The resolutions will need to adhere to existing and evolving Service Level Agreements. Extensive call center or service desk experience required as well as remote support experience. Candidate will need to follow our standard operating procedures and participate in the creation or modification of all Tier 1 & Tier 2 procedures. Detailed tracking and narration of the work and time dedicated to work is required via the LANDesk work distribution and tracking system Specific Skills : Tier 1 and 2 problem resolution skills for voice, data and video technology. Configuration and repair skills for PC, printer, IP phones and other peripheral devices will be required. Experience must include installing new images on computers, completing backup/restores, using software to wipe hard drives, remote computer support, troubleshooting hardware and software issues. Must have excellent customer service skills and documentation skills.   Call 502-379-4456 Ext 100 for more details. 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