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Development - Consultant
(Jobs in Atlanta, GA)
 
Requirement id 135187
Job title Consultant
Job location in Atlanta, GA
Skills required Project Planning, Development, -,
Open Date 20-Jul-2022
Close Date
Job type Contract
Duration 16 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Project Planning, Development, -,

Start Date : 08/01/2022

End Date : 11/30/2022

Submission Deadline : 07/22/2022




Note:
*

Description :

The City of Atlanta is enhancing their 311 system. This includes changes to the IVR and chatbot capabilities to handle queries from multiple City departments and integrate with several back-end systems. This scope of work is to implement the Zammo.ai SaaS solution within the Citys environment.

Below are the services considered in scope for this project.

The enhancements will be available with the IVR, mobile app, chat bot, and portal for the top 6 integrations. Integration with existing CRM ServiceNow is required for users to Create/View Service Requests in the mobile app, without redirecting to web.

Integrate Zammo with City of Atlanta systems, including:

Service Now
enQuesta
Hansen (Maximo)
Capricorn
Apollo
Invoice Cloud



Implement Workflow:

All workflows needed to handle the top 10 topics as defined by the City
Workflow for multiple City departments, including: DWM, DPW, Municipal Court, DOF, Code Enforcement, Transportation, and Parks and Recreation



This effort includes the full project lifecycle, including a 45-day warranty period.


Milestones

· Project planning

· Discovery & Design, including requirements gathering

· Development and Testing

· End user and Application support Training

· Implementation

· Hypercare

· Closure


Durations

4 months


Deliverables

Project plan
Design and Requirements documentation
Testing documentation, including scenarios against requirements and UAT results
Architecture and Run Support documentation (topology design)
Implementation of Zammo.ai text- and voice-based chatbot to the ATL311 current mobile app, portal, and telephony/IVR
On the Job training sessions and documentation for end users and application support
Hypercare and post-production support for 45 days
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135187 while calling.
 
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(Consultant: Project Planning, Development, -, in Atlanta, GA)
     
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