Documentation Application Support Test Plan Development User Testing System Test Pl   Requirement id 92710 Job title Consultant Job location in Madison, WI Skills required Phone Based Tier 2 Help Desk, Documentation, Technical Support, Application Support Test Plan Developmen Open Date 20-May-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Phone Based Tier 2 Help Desk, Documentation, Technical Support, Application Support Test Plan Developmen Start Date : 07/08/2019 End Date : 06/30/2020 Submission Dead Line : 8:00 a.m. CT on Friday, May 24th, 2019 Client Info : DCF - Division of Children and Family Description : The primary function of this position is to work with end users on resolving issues, develop user documentation, and perform user acceptance testing for the BRITS system. This person will be the primary point of contact for system issues, and responsible for troubleshooting issues and either solving the problem or directing the issue to the appropriate place to be solved. Essential Job Duties: • Review and quickly gain thorough understanding of existing legacy (home grown, mainframe based) applications. • Collaborate with SMEs and quickly gain thorough understanding of how business processes work. • Prepare thorough, comprehensive, easy to understand documentation including user manuals, process diagrams, and other documents as needed. • Collaborate with team members and research/document resolutions to issues. • Responsible for support of BRITS web based application and escalation of policy issues and technical issues to the appropriate channels. • Other responsibilities include project work, troubleshooting and resolution of issues efficiently; identify areas of improvement, testing and special projects as required. Comments An in-person interview will be required before a final hire is made. 2. Please bring three (3) business references to an interview. 3. The selected candidate will be required to complete a criminal background check. 4. This position is budgeted for 1960 hours annually. Hours will be prorated the first year based on start date. 5. DCF does not sponsor work visas, either at the time of hire or at any later date. 6. Resumes should be no longer than 3 pages. 7. This position is for an onsite position in Madison, WI.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 92710 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Phone Based Tier 2 Help Desk job openings in Madison, WI Jobs List Help Desk-2 - WISCJP00018012 Create date: 16-Dec-2020 Start Date :01/25/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 12/30/2020 by 8:00 a.m. CT Client Info : Department of Corrections (DOC) Description : Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Re.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Phone Based Tier 2 Help Desk job openings in other states Jobs List 270501 - SERS- Help Desk Analyst 1-Windows Create date: 30-Sep-2011 Short Description: The Help Desk Analyst provides Helpdesk Level 2 Support. Complete Description: 1 to 3 years field experience 2 year associates degree or equivalent technical study. •Provides technical assistance, support, and advice to end users for hardware, software, and systems. •Provides hands-on tec.... (This job is for - job Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA))     (Consultant: Phone Based Tier 2 Help Desk, Documentation, Technical Support, Application Support Test Plan Developmen in Madison, WI)

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