Documentation Troubleshooting Written Communication Skills IT Support Specialist   Requirement id 108507 Job title Specialist Job location in Atlanta, GA Skills required Drivers License, Documentation, Troubleshooting, Written Communication Skills IT Support Open Date 23-Jul-2020 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Drivers License, Documentation, Troubleshooting, Written Communication Skills IT Support Start Date : 08/03/2020 End Date : 05/28/2021 Submission Deadline : 08/18/2020 Client Info: APS - IT Description : Essential Functions: Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, and media specialists. Monitor support tickets for assigned locations, troubleshoot, and resolve issues reported. Document all work performed, including steps, within the ticketing system for audit and knowledgebase purposes. Record and submit checklists or other documentation as required for upward reporting and accountability. Assist Information Technology Manager in the purchase and procurement of all technology equipment for each of the buildings in the Purpose Built Schools Atlanta cluster, excluding network and server equipment. Maintain punctual attendance during school hours and be present during all testing blackout days. Work Hours: 8:00 AM – 4:30 PM | 30-minute unpaid lunch. Start and end times are subject to vary based on school events and activities. Escalate complex issues to the Information Technology Manager as the first point of contact. Support a team environment with the Information Technology Manager as well as the other Information Technology Support Technician, incorporating the Media Specialist and Technical Liaisons where needed. Perform support activities including but not limited to: o Proactively check the status of computer labs & media center computers daily o Maintain and update Chromebook carts for student use. o Routine check of classroom interactive whiteboards and projectors to ensure that they are functional. o Ensure “test readiness” for standardized tests by updating carts and lab equipment. o Troubleshoot and resolve minor wireless and network issues. o Install OS updates and patches on Apple and Windows-based PC devices. o Install, configure, and support network printing devices. o Maintain work areas/ spaces, including but not limited to MDF/ IDF rooms. o Coordinate removal of obsolete equipment as required. o Serve as the first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed. o Assist with the deployment of new equipment. o Maintain and regularly review an inventory of all PBSA owned information technology equipment. Other duties as assigned. Skills & Qualifications: Associate degree (preferred) in a related technical field or equivalent training and certifications. Recent experience working in an academic institution, preferably K-12 education. Demonstrated knowledge of information system hardware and software troubleshooting skills and problem resolution. Ability and willingness to learn new systems and technology. Demonstrated ability to handle confidential matters ethically. Sound organizational skills and an ability to recognize and change work priorities in a timely fashion. Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers. Strong oral and written communication skills. Demonstrated proficiency using Microsoft Office and G-Suite programs to create, format, and execute administrative tasks. Must have a drivers license and dependable personal vehicle.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108507 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Drivers License job openings in Atlanta, GA Jobs List Documentation Specialist - 56848 Create date: 04-Feb-2022 Start Date : 02/14/2022 End Date : 05/31/2022 Submission Deadline : 02/22/2022 Client Info:APS - IT Note: Work: This work will be completed on-site at the Atlanta Public Schools central office in the downtown Atlanta area. The analyst would need to work M, T, W, TH, F (typically 8a.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA))    Drivers License job openings in other states Jobs List Help Desk II - 119069 - SP Create date: 09-Jun-2023 Start date : 07/10/2023 End Date : 3 Months from projected start date Submission deadline :6/16/2023 at 4:00PM CST. 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(This job is for - MS Excel Jobs in NC Greensboro Analyst - (in Greensboro, NC))    Drivers License job openings in GA Jobs List Consultant - 53002 Create date: 24-Jan-2018 Start Date :02/12/2018 End Date :06/30/2019 Submission Deadline :02/02/2018 Client Info :GaDDS Description : The Georgia Department of Driver Services (DDS) is seeking qualified Business Consultant. The candidate must have 10 or more years of Driver License experience in a business.... (This job is for - job Jobs in GA Conyers Consultant - (in Conyers, GA)) (Specialist: Drivers License, Documentation, Troubleshooting, Written Communication Skills IT Support in Atlanta, GA)

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