Email Customer Service Research Analyze & Resolve Problems Related To Mainframe Use   Requirement id 106260 Job title Analyst Job location in Raleigh, NC Skills required End User Support, Email, Web Based, Customer Service Research Analyze & Reso Open Date 30-Apr-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: End User Support, Email, Web Based, Customer Service Research Analyze & Reso Agency Interview Type:Either Webcam Interview or In Person Start Date :05/06/2020 End Date :11/05/2020 Submission Deadline :05/04/2020 Client Info: NCCOM-CORE-DES Note: * Position is temporary (6 months). * Hours are 8:00 AM to 5:00 PM. * Working onsite mostly. * May require some weekend overtime, Description : Client Help Desk needs additional staff whose primary responsibility would be responding to incoming calls and e-mail requests. Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst This position is with the clients Help Desk. The position will provide first level technical PC hardware, software,network, telephone (to include VOIP telephony) support, account administration, problem analysis and resolution for a statewide Windows network, and I s responsible for identifying , describing and escalating complex or difficult technical problems to Tier 2 Support Groups, Job duties include sending E-mail notification, account administration and work with Tier 2 support groups to resolve non-routine problems • Troubleshoot and resolve user incidents and/or problems of moderate to high complexity related to hardware, software, application, network, voice, fax, infrastructure, passwords. • Troubleshoot and resolve user problems related to mainframe, internet applications, telephony, and e-mail by working with in house 2nd level technical and application staff and coordination with service providers. • Ensure problems are escalated, routed to Tier II support and resolved according to established standards. • Provide complete, accurate, and productive solutions to customer technical problems based upon detailed research and make recommendations to Manager. • Complete administrative functions related to Help Desk service environment • Open, assign, monitor, research and resolve Service Now incidents • Assist agency personnel with problems related to service outages and slow system response   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 106260 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    End User Support job openings in other states Jobs List Help Desk Support II - 60137 Create date: 28-Feb-2023 start date:03/27/2023 End date: 06/30/2023 submission deadline:03/10/2023 client info : CO CDHS Note: * Position Location: Hybrid * Candidate Must Be Local Description: Position Overview: Provides support to end users of multiple Salesforce applications in a sin.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) OAG - Technical Support Analyst 4 (2 OPENINGS) (698431) Create date: 21-Nov-2022 start date : 12/19/2022 End date : 12/19/2023 submission deadline : 11/25/2022 client info : OAG Note : * This is an on-site deskside support position * ONLY LOCAL CANDIDATES WILL BE CONSIDERED * Both Web Cam and In Person Interview .... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) IT Support Professional For Hardware And Software- 59325 Create date: 07-Oct-2022 Start Date : 10/24/2022 End Date : 06/30/2023 Submission Deadline : 10/14/2022 Client Info : CO CDHS Note: * Position Location Remote Description : Position Overview: Responds to telephone calls, emails, and personnel requests for technic.... (This job is for - Jira Jobs in CO Denver Consultant - (in Denver, CO)) Help Desk III Consultant Create date: 08-Feb-2022 Start Date :02/21/2022 End Date :06/30/2022 Submission Deadline: :uesday, 2/22/22, 12:00 PM Client Info: Note : * Preference: local candidates. * Maximum number of submissions: total of 2 candidates per vendor * This position is to be on-site at .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) AOC Help Desk Analyst 2 (674904) Create date: 26-Jan-2022 Start Date :01/31/2022 End Date :06/30/2022 Submission Deadline :02/1/2022 Client Info : AOC Description : Local Candidates Webcam or In Person Interviews On-Site Position Extensions will be sought for the right candidate. The Administrat.... (This job is for - job Jobs in AR LittleRock Analyst - (in Little Rock, AR))    End User Support job openings in NC Jobs List NC - Meck County - Service Support Analyst- Junior (722948) Create date: 18-Oct-2023 Hybrid start date :10/30/2023 End date :04/30/2024 submission deadline :10/24/2023 client info :Mecklenburg County - Information Technology Services - Technical Services Description : The IT Service Desk Agent I will provide front line.... (This job is for - Ops Mvs Jobs in NC Charlotte Analyst - (in Charlotte, NC)) (Analyst: End User Support, Email, Web Based, Customer Service Research Analyze & Reso in Raleigh, NC)

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